Customer Service Rep/Dispatcher

Glendora Employment Agency, Inc. is a boutique staffing firm located in the foothills of the San Gabriel Valley. GEA specializes in bringing local job seekers together with local employers. We are currently seeking a Customer Service Administrator for a roofing contractor in Azusa.

JOB DESCRIPTION:

Duties for this position include, but are not limited to:

· Answer and assist with incoming customer calls and inquiries.

· Create and manage work orders, project documentation, and track progress.

· Process jobs from initiation to completion.

· Handle billing and invoicing efficiently.

· Resolve customer issues with a focus on timely resolution.

· Work collaboratively across departments for smooth workflow.

· Process employee timesheets and assist with payroll-related tasks.

· Prepare proposals for customers and clients.

· Conduct follow-up calls to ensure customer satisfaction.

· Perform additional administrative tasks as needed.

· Other duties as assigned.

MINIMUM QUALIFICATIONS:

Ideal candidates should possess the following skills/qualifications demonstrated through previous work experience:

· 2 years of office/administrative experience required.

· 2 years of customer service experience required.

· Must be fluent in Spanish.

· Prior experience within the construction industry highly preferred.

· Must be proficient in Microsoft Excel, Outlook, Word, and Adobe.

· Excellent communication and problem-solving skills.

· Strong attention to detail, with the ability to multitask and handle a high volume of work.

· Reliable and able to work overtime, including weekends, if needed.

· Must be highly organized and have strong attention to detail.

Position Type: Temp-to-Hire

Schedule: Monday – Friday from 8:00am – 5:00pm

Pay Rate: $22 - $23/hour