Loan Services Specialist - Glens Falls or Colonie

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as:

Loan Services Specialist

This opportunity may be perfect for you if you have experience in:

> Working Collaboratively in a Call Center environment

> Problem Solving and Excellent Customer Service Skills

> Task Prioritization and Attention to Detail

About this position:

Responsible for a variety of functions in the Loan Services area including: filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office.

This position can sit in either our Colonie or Glens Falls Office Locations:

Glens Falls, New York Headquarters

Colonie, New York Business Office*

• Please note all training for this position will be in Glens Falls, New York.

Responsibilities

> Support and assist team members; work closely with management and unit to assess needs and determine level of assistance

> Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans

> Work on projects as needed to support department and Company goals

> Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction

> Assist with creating and updating procedures for job duties

> Other duties as assigned

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> High school degree or equivalent experience required

> 2 years of experience required in banking or lending; experience in Loan Services preferred

Skills/Knowledge:

> Ability to work independently and cooperatively with a team

> Strong organizational skills with ability to handle multiple priorities and meet strict deadlines

> Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management

> Proficient with Microsoft Office Suite including: Word, Excel, and Outlook

Physical Demands

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.00 - $21.00 an hour commensurate with experience and education.

Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

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