Order Processing Supervisor

Order processing Supervisor

• Full Time

Glentronics, a family-owned business located in Lincolnshire, IL, is seeking a new member for our team. We believe Glentronics is special because we treat our employees and our customers like they are part of the family. Over the past 30 years Glentronics grew from a small company selling our products in the Chicago area to a growing enterprise, selling our pumps and accessories throughout the United States and Canada. Our products and customer service are exceptional, and we’re looking for a team member to continue that proud tradition of quality and innovation. Grow with us and be part of a company where everyone knows you and appreciates your contribution.

We are looking for a talented and experienced individual to supervise the orders team and assist in processing customer orders in an efficient and timely manner. This position allows for close collaboration with the sales team and shipping department, with the goal of offering an exceptional customer service experience. Glentronics is an environment that allows the candidate to become part of the overall process ensuring our customers are fully supported. SAP experience and working with retail customers is a plus.

Order Processing Supervisor

• Oversee the daily operations of the order processing team and provide guidance and direction

• Troubleshoot order processing issues and resolve customer concerns

• Manage retail compliance disputes and retail scorecards

• Administer continual training for the orders team

• Coordinate with other departments to ensure order accuracy and on-time delivery

Order Processing

• Receive and process EDI orders

• Enter orders into system

• Confirm orders

• Invoice orders

• QC orders for accuracy

• Work closely with shipping department and inside sales team

• Answer customer calls

• Set up new customers

• Process customer returns

Qualifications – 3 Years Supervisor Experience

• Order processing or customer service – 3 Year

• Detail-oriented with the ability to multitask

• SAP a plus

• Proficient in Excel

• Strong computer skills

• Excellent organization and communication skills

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $58,000 - $62,000