What are the responsibilities and job description for the Commerce Business Intelligence Analyst position at Glew.io?

Senior Business Intelligence Analyst (Commerce)

About Glew

Glew is a leading commerce data company empowering commerce businesses to seamlessly automate their data journey from ingestion to warehousing and mission-critical report generation, providing unmatched data accuracy and availability. With 150 integrations across e-commerce, email, shipping, advertising, and subscription platforms, Glews Commerce Data Cloud provides technical data experts and business users comprehensive insights and actionable recommendations to make data-driven decisions and drive growth.

Position Overview

We are seeking a dynamic and customer-focused Business Analyst to join our team. This role is pivotal in supporting sales efforts, providing technical demos, consulting with clients, aiding in customer implementation, and ongoing management. Additionally, this individual will contribute significantly to product innovation, roadmap development, and assist in refining our product marketing strategy to ensure a value-based message with measurable outcomes.

Qualifications :

Bachelor's degree in a technical field (computer science, mathematics, statistics, analytics, etc.) or 3-5 years related experience
Strong analytical and data visualization with Looker, Mode, Tableau and / or Power BI
Strong SQL experience is a must
APIs - Experience with REST, SOAP & GraphQL using tools such as Postman or Insomnia
Relational databases - PostgreSQL & Redshift preferred, SQL or MySQL
Experience in ecommerce / commerce data analytics with platforms such as Shopify, BigCommerce, Salesforce Commerce Cloud, Magento, Google Analytics, Meta, Netsuite, and Google Sheets.
Experience with data modeling, warehousing and ETL pipelines
Experience working with or at Fashion / Apparel, Sporting Goods, Food and Beverage, Consumer Goods, Health and Wellness, or Cosmetics companies

Key Responsibilities :

Client Support and Consulting :

Partner with clients to understand their unique business needs and translate them into tailored reports and dashboards.

Provide hands-on consulting to guide clients through BI tool implementations and help them optimize their data workflows.

Design innovative solutions leveraging data visualization tools like Looker, Tableau, and Power BI to empower customer decision-making.

Continuously collaborate with customers to refine and expand BI deliverables based on their evolving goals.

Sales and Marketing Support :

Assist the sales team by showcasing product capabilities through technical demos and providing expert consulting during the sales process.

Develop data-driven case studies and customer success stories to highlight measurable outcomes.

Collaborate with marketing teams to refine messaging and ensure alignment with market demands.

Product Innovation and Development :

Contribute to Glews product roadmap by sharing customer feedback and insights.

Work closely with the product development team to enhance features and deliver new capabilities that meet customer needs.

Technical Expertise and Data Analysis

Leverage SQL and relational databases (PostgreSQL, Redshift, etc.) to extract and transform data for analysis.

Build scalable and insightful dashboards to track key metrics for both clients and internal stakeholders.

Industry Expertise

Conduct in-depth ecommerce / commerce data analytics using platforms like Shopify, BigCommerce, Salesforce Commerce Cloud, and more.

Apply industry knowledge in Fashion / Apparel, Sporting Goods, Food and Beverage, Consumer Goods, Health and Wellness, or Cosmetics to deliver tailored insights.

Required Skills and Qualifications :

Bachelors degree in a technical field (computer science, analytics, etc.) or 2-5 years of related experience.

Proficiency in Looker (required) and other visualization tools like Tableau, Mode, or Power BI.

Advanced SQL skills and experience with relational databases (PostgreSQL, Redshift, etc.).

Hands-on experience in ecommerce analytics platforms (Shopify, BigCommerce, Magento, Google Analytics, etc.).

Strong communication and problem-solving skills, with a customer-first mindset.

Why Join Us :

Collaborate with a talented and passionate team in a fast-paced, innovative environment.

Build cutting-edge solutions that help customers achieve their business goals.

Contribute to a product at the forefront of commerce data analytics.

Enjoy a competitive salary and benefits package, with opportunities for professional growth.

If you are passionate about data, enjoy collaborating with customers to solve real-world challenges, and thrive in a dynamic environment, wed love to hear from you!

Apply today and join us in transforming how businesses leverage their data for success.

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