Health & Wellness Director – Transition-Aged Youth (TAY) - Anticipated Start June 2025

About GLIDE:

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. 

SUMMARY 

The Transition-Aged Youth (TAY) Health and Wellness Center Director will have the exciting opportunity to shape and lead a brand-new program at GLIDE. As the director of the TAY Health and Wellness Center (TAY HWC), you will be instrumental in developing and implementing outreach, engagement, and supportive services for transition-aged youth (ages 18-27) in San Francisco. This 24/7 drop-in center, located at 888 Post Street, will serve as a crucial resource for young people seeking a safe, welcoming space to access basic needs and comprehensive services aimed at long-term stability, health, and economic independence.

In this pioneering role, you will provide visionary leadership to a dedicated team, overseeing day-to-day program operations and ensuring that the center meets its mission to empower TAY. Your focus will be on building a strong foundation for the program, from establishing core priorities to developing strategies for outreach, service delivery, and resource integration.

You’ll be responsible for ensuring compliance with all funding requirements and managing relationships with external partners, including city departments and funders. You will also collaborate across GLIDE’s internal teams, driving innovation and supporting cross-departmental solutions to enhance service delivery for TAY. As a member of the Senior Leadership Team, you’ll have the opportunity to make a lasting impact and help define the future of this vital program.

Please note this role is expected to start in June 2025 as we finalize the construction of the center.

The Center Director must be able to periodically work non-traditional hours (early evenings, holidays and weekends).

• Oversee the administrative requirements of the TAY HWC, maintaining required and necessary certifications and training, meeting contracts/funding deliverables, monitoring budget performance and contract spend down, monitoring data quality, supervising staff, preparing GLIDE for funder audits, and providing effective and responsive direct services for the community.
• Responsible for the programmatic development and daily operations of the TAY HWC, which includes program planning and implementation, service access, and quality of care. Maintaining adequate staffing coverage to provide services safely and proficiently at the TAY HWC, 24/7, as scheduled.
• Collaborate with the Chief Program Officer and other Program Leadership to identify, develop, and implement processes and best practices that support the integration and coordination of TAY service provision interdepartmentally for the community.
• Develop and maintain up-to-date Standards of Operations Policy and Procedures for the TAY HWC to guide general daily operations, crisis intervention, emergency response, resource allocation and distribution, and administrative processes for service delivery and partnership development.
• Responsible for regular review and audit of client case files (electronic and/or hardcopy). Collaborate with CRED to evaluate program efforts, including client satisfaction, utilization, outcomes, and impact. Oversee and/or directly conduct appropriate quality assurance activities relating to data entry, resource disbursement, contractual requirements, staff productivity, and adherence to internal policies and procedures.
• Develop and nurture City and community-based partnerships that support TAY HWC’s continuum of services (e.g., referral systems, coordinated services, satellite service provision, collaborations, hosting partners, etc.) and track progress and outcomes.
• Collaborate with Fund Development to prospect new funding opportunities and/or in-kind donation partners, engage in associated fundraising activities such as visits and tours, and support the development of project proposals for submission to private and government entities.
• Collaborate with CRED to develop and maintain accurate capture of all service data points and review program data statistical reports for contract and program performance management, staff productivity monitoring, and program development.
• Collaborate with the Senior Director to provide and/or secure clinical support and consultation resources to staff in an individual format, coordinated team case conferencing, training, etc., to support high-quality integrated family case management, including adherence to social work standards and ethics.
• Serve as the TAY HWC’s point of contact for the City’s Good Neighbor policy and procedures, including responding immediately to neighbor inquiries regarding occurrences/incidents at/near the site and attending regular and ad-hoc community meetings concerning the site’s safety.
• Lead and/or attend internal meetings such as staff supervision, team meetings, and program management meetings. Represent GLIDE in community meetings such as contract monitoring meetings and project meetings, and participate in professional development opportunities.
• Work collaboratively with a multi-disciplinary program management team to deliver comprehensive, integrated, and cohesive services for clients using harm reduction and culturally responsive approaches.

• Ability to project manage complex initiatives involving multiple stakeholders.
• Strong analytical and project management skills.
• High proficiency in business and technical writing to support the development of program documentation, manuals, policies, and procedures.
• Experience working with TAY and/or in shelters, drop-in/crisis centers (managing overnight operations is a plus).
• Experience managing, leading, and supervising mid-sized teams.
• Ability to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment with multiple priorities.
• Ability to provide leadership and direction in the development and implementation of innovative and comprehensive programming.
• Ability to understand, adhere to, and apply basic ethics, values, and principles of social work, especially case management regulatory practices.
• Ability to model, teach, and coach staff on a culturally responsive, trauma-informed, and compassionate approach to client services.
• Ability to handle a variety of constituencies; a team player who can interrelate and operate effectively with peers and other associates within a collegial yet demanding work environment.
• Strong conflict resolution skills, with the ability to respond to challenging clients in a skilled manner and de-escalate volatile situations quickly and safely.
• Job may require traveling within the community to other venues.
• Commitment to the mission, values, and philosophy of GLIDE.

• Bachelor’s degree in social work or related field, plus 5 years of program management and administration experience (preferably in a community-based social services agency).
• 5 years of experience working directly with at-risk and high-need individuals from disenfranchised communities, including outreach, case management, and counseling.
• Clinical licensing a plus (LCSW, LMFT, AMFT, or SUD certification).
• Must be able to obtain First Aid/CPR certification within 3 months of employment.
• Must be able to obtain Crisis Intervention/De-escalation certification within 3 months of employment.
• Knowledge of current theories and best practices relating to social work (e.g., harm reduction, stages of change, and trauma-informed care).

At GLIDE, we ensure competitive and fair compensation by utilizing data from seven comprehensive pay surveys, including Gallagher, and analyzing over 450 nonprofits in our sector. Our pay structure considers location, organization type, and market trends to attract and retain top talent.

GLIDE is proud to be an equal opportunity employer. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply. 

Work Environment: 

GLIDE’s buildings are in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy for the community and its clients, who frequently enter and leave the building. 

Salary : $120,000 - $140,000