Volunteer Program Coordinator

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary

GLIDE is powered by volunteers. We are able to serve thousands of clients a day because of our wonderful community of volunteers, who play an essential role in providing radical acceptance, dignity, respect, joy, and a sense of belonging to everyone who enters GLIDE’s doors.

The Volunteer Program Coordinator will support GLIDE’s volunteer department, administering individual volunteer programs and strategic initiatives. This position will conduct volunteer outreach and recruitment, volunteer scheduling, support with volunteer recognition initiatives and events, and contribute to the design and implementation of new programs and initiatives. This individual will help the department increase the number of volunteers at GLIDE, increase volunteer retention and repeat volunteerism, and support Community Service volunteers to acquire new skills and access pathways to employment.

This position is expected to be onsite Monday through Friday 9 AM – 5:30 PM and work at major events and holidays such as Thanksgiving, Christmas Eve, and Christmas Day. There will be occasional work needed on evenings, weekends, and early mornings.

Essential Duties & Responsibilities

• Greet and steward volunteers arriving and departing for their shifts.
• Schedule and conduct virtual and in-person orientations, as well as debriefs, for individuals and groups.
• Conduct group presentations, administer workshops, and facilitate groups.
• Liaise with internal departments to add new volunteer opportunities.
• Support the recruitment, retention, and success of all volunteers at GLIDE across multiple programs.
• Support with the design, development and administration of GLIDE’s group Service-Learning Programming; contribute to the creation of new materials, curriculum, workshop content, and marketing materials.
• Develop relationships with referring partners such as schools, city government departments, community-based organizations, universities, and companies.
• Support with the development and implementation of volunteer appreciation and recognition initiatives and/or events.
• Participate in committees for special events, holiday activities, fundraisers, etc.
• Attend off-site volunteer recruitment events, deliver off-site presentations, represent GLIDE at external meetings, and conduct outreach such as tabling at events.
• Respond to incoming voicemail and email inquiries regarding volunteer opportunities.
• Use Salesforce to track volunteer hours and create reports, support data entry/collection, review data for accuracy, and track programmatic impact
  
  

Minimum Qualifications

• 2 years experience working in a non-profit, education, or social impact organization
• Ability to work well with a diverse group of staff, volunteers and community members.
• Excellent interpersonal skills, with the ability to work productively with frequent interruptions.
• Works well under pressure, excellent organizational skills with the ability to multi-task
• Demonstrates attention to detail.
• Ability to work effectively across cultures and with diverse populations including volunteers who are unhoused, people exiting the carceral system, as well as middle and high school students, and corporate employees.
• Proficiency using MS Office, Salesforce and Asana desired.
  
  

Physical Requirements

• Ability to work on a computer and see details of objects at close range.
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).
  
  

$25 - $31 an hour

This is a full-time (40 hour/week) non-exempt position. This role is covered by the collective bargaining agreement.