What are the responsibilities and job description for the Application Engineer position at Glint Tech Solutions LLC?
About the job Application Engineer
Responsibilities :
Provide exceptional technical support to customers, addressing their inquiries and
issues related to our AI in-memory computing products, Instinct Software, and
SDKs
Collaborate closely with customers to assist in integrating our software and SDKs
into their applications, ensuring seamless performance and functionality
Identify and troubleshoot technical challenges, delivering effective solutions to
customer problems and ensuring their satisfaction
Create and maintain technical documentation, including user guides and FAQs, to
aid customers in utilizing our products effectively
Act as a bridge between customers and product development teams, conveying
customer feedback, feature requests, and improvement suggestions
Maintain in-depth knowledge of our AI in-memory computing solutions, staying
up-to-date with product updates, enhancements, and industry trends
Provide training to customers on the proper use and best practices of our products,
ensuring they maximize their potential.
Collaborate with the Business Development team to support pre-sales activities,
including technical presentations, demonstrations, and customer discussions.
Fosters Long-term relationships with customers, ensuring they receive ongoing
technical support, updates, and assistance
Offer guidance to customers on optimizing the performance of their applications
through our solutions
Monitor and report software bugs or issues to the development team, ensuring
prompt resolution and customer satisfaction.
Collaborate with Software Engineering, Product Management, and other
cross-functional teams to ensure the alignment of customer needs with product
development
