What are the responsibilities and job description for the Customer Service Representative position at GLISnet Inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist with sales through outbound calling efforts, promoting new products and services.
- Maintain detailed records of customer interactions and transactions through data entry in our systems.
- Resolve customer complaints effectively while ensuring adherence to company policies.
- Uphold high standards of phone etiquette while communicating with clients.
- Collaborate with team members to improve processes and enhance customer service delivery.
- Stay informed about product updates and company policies to provide accurate support.
Experience
- Previous experience in customer service or client services is preferred.
- Familiarity with sales techniques and outbound calling is a plus.
- Proficiency in computer skills, including data entry and use of office software.
- Strong verbal communication skills with the ability to articulate clearly and effectively.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- A positive attitude and a willingness to learn in a fast-paced environment.
Join us in delivering outstanding customer experiences that foster loyalty and satisfaction!
Job Type: Full-time
Pay: $23.67 - $26.30 per hour
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $24 - $26