What are the responsibilities and job description for the Lead Retail Associate /DIY Class Manager position at Gllow Candle, Charm and Body Butter Bar?
Job Title: Experience Manager
Location: Dallas, TX
Job Type: Full-Time
Pay: $20 - $23 per hour (based on experience)
About Us
We are a unique DIY experience bar in Dallas, TX, where customers can create custom charm jewelry, scented candles, and body butter. Our interactive workshops provide a fun, hands-on experience, and we are looking for a passionate and organized Experience Manager to oversee our Experience Instructors and ensure seamless workshop execution.
Job Overview
The Experience Manager will be responsible for leading and managing the team of Experience Instructors, ensuring high-quality customer experiences, maintaining workshop efficiency, and overseeing daily operations. This role requires strong leadership, excellent customer service, and a passion for creativity.
Responsibilities
- Supervise and support Experience Instructors, ensuring workshops are engaging, organized, and customer-focused.
- Train and mentor staff on workshop facilitation, customer service, and product knowledge.
- Oversee scheduling and staffing to ensure adequate coverage for workshops and peak business hours.
- Ensure consistency in workshop execution by maintaining standard operating procedures.
- Monitor inventory levels, coordinate supply orders, and restock materials as needed.
- Handle customer inquiries, feedback, and conflict resolution to ensure a positive experience.
- Maintain a fun, welcoming, and creative atmosphere for both customers and staff.
- Track sales, attendance, and customer feedback to identify areas for improvement.
- Ensure all safety and cleanliness standards are met in the workshop areas.
Qualifications
- 2 years of experience in a retail, hospitality, or experiential environment, with at least 1 year in a leadership role.
- Strong team management and leadership skills.
- Excellent customer service and communication abilities.
- Highly organized, detail-oriented, and proactive problem-solver.
- Experience in crafting, DIY projects, or hands-on workshops is a plus.
- Ability to multitask and work in a fast-paced environment.
- Comfortable standing for extended periods and lifting up to 25 lbs.
Perks & Benefits
- Pay: $20 - $23 per hour (based on experience). Plus Tips
- Employee discounts on products and experiences.
- Fun, creative, and dynamic work environment.
- Opportunities for growth and advancement.
If you are a motivated leader with a passion for creativity and customer engagement, we want you on our team! Apply today and help us create unforgettable DIY experiences!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $20 - $23