What are the responsibilities and job description for the Call Center Agent - Global Agility Solutions position at Global Agility Solutions, LLC?
Position Summary
Global Agility Solutions is currently hiring entry level Customer Service Representatives (CSRs) to join our stellar customer service team to enable customer satisfaction and a positive service experience. This position entails communication skills and conversational interaction.
In this position you will assist customers in an inbound call center environment with a variety of customer service and account management services.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following :
- Answer incoming calls from customers.
- Resolve any program or service-related issues, ensuring complete customer satisfaction.
- Account establishment and management
- Take payments and maintain / update customer account information as requested using the back-office system (BOS) interface.
- Customer Call Handling
- Handle Disputes and Escalations as needed.
- Process payment adjustments and refund requests over the phone
- Communicate account information and program information to callers.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Requirements :
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Please note, this employment offer is also contingent on a successful background check, US employment eligibility (E-Verify) verification and drug screen.
Salary : $13