What are the responsibilities and job description for the Business Analyst position at Global Business Ser. 4u?
Location – Dearborn , MI
Hybrid role
Job Type- Contract
Job Description
Hybrid role
Job Type- Contract
Job Description
- Values documentation – this person will be responsible for documentation (updates to an existing robust playbook)
- Give specific examples of how they’ve learned new systems quickly
- Someone who has knowledge of existing scripts (python, json, hopscotch) to find the root cause, and then pass to someone else to fix
- must take info and read into metadata
- Scrappy, who can do a lot of troubleshooting to figure out what went wrong.
- Jira- jira cloud is preferred- (atlassian)
- Prefers auto experience
- 1. Coordinate with internal and external parties, including our clients and testing partners.
- Document processes and requirements including non-functional business rules, technical integrations, regional variants, functional specs, data mapping, and user interface.
- This role supports Product Owners/Managers, and the person must be well organized and able to deliver efficiently.
- Facilitate meetings including design, requirements gathering, use case reviews, resourcing, meeting minutes, etc.
- Coordinates project delivery by participating in requirement reviews.
- Review new features and roadmaps to identify cross team impacts
- Reviews ticket queues to ensure appropriate triage of tickets.
- 3 years experience
- Bachelor's degree (or equivalent professional experience) in Technology, Digital Media, Digital Business, Creative Production, E-Commerce, or relevant field desired
- Must be a systems thinker - able to connect dots across multiple workstreams
- Must be well organized and detail oriented
- Must have excellent communication skills (verbal & written)
- Must have ability to prioritize and focus - plan with agility
- Must have the ability to seamlessly execute as well as coordinate between multiple parties (collect assets, communicate timing, obtain sign-off, etc.).
- Must have the ability to problem solve and create solutions to challenges
- Must have a curious and consistently learning mindset
- Must have high competence in JIRA, MS Office applications, especially MS Excel and formulas
- Manages ongoing relationship with testing partners, maintain appropriate credentials for users and monitor onboarding and offboarding of partners on behalf of FordDirect product owners.
- Work with dealer specialists on inquiries and ensure that all cases are fully addressed.
- Continuously optimize tools and processes to reduce risks in over exposure of data.
- Create documentation of end-to-end processes supporting domain.
