What are the responsibilities and job description for the Customer Service Dispatcher position at Global Channel Management Inc.?
About the job Customer Service Dispatcher
Customer Service Dispatcher 1-3 years experience
Customer Service Dispatcher requires :
Proficient with computers
Windows applications
Oracle experience a plus
Customer Service Dispatcher duties :
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the system.
Take service calls, communicate
Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
Reassign work as needed, making judgments based on current workloads & priorities.
