What are the responsibilities and job description for the Cisco Voice Engineer position at Global Channel Management?
About the job Cisco Voice Engineer
Cisco Voice Engineer needs 4 years of experience providing high-quality end user support, resolving issues and providing a high level of customer service
Cisco Voice Engineer requires :
Bachelor's degree or higher in a related technical area or equivalent technical training / experience.
Certification in a call management / voice system application
Experience :
Minimum four years of experience providing high-quality end user support, resolving issues and providing a high level of customer service.
Minimum two years of experience with Cisco Call Manager, Cisco Unity and UCCX and Finesse.
Minimum two years of experience providing IT customer support within a research or academic environment.
Experience in higher education and a hospital setting.
Experience in a voice communications, including but not limited to : voicemail, phone systems, and call centers.
Cisco Voice Engineer duties :
Provide a high level of customer service focused technical support over the phone, via email, over chat, and other communication mediums identified. This includes :
Timely, courteous, and polite customer interactions.
A high level of problem solving skills to resolve issues, answer questions, and determine ways to eliminate these issues in the future.
Technical knowledge of Cisco Call Manager, Unity voicemail, and Call Center application.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Cisco Voice Engineer?
Sign up to receive alerts about other jobs on the Cisco Voice Engineer career path by checking the boxes next to the positions that interest you.
