What are the responsibilities and job description for the Front Office IT Support Specialist position at Global Data Consultants?
Overview:
Position Overview:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
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© Global Data Consultants, PA USA
GDC IT Solutions is currently seeking a Front Office IT Support Specialist in the Greencastle, PA area.
Position Overview:Position Overview:
This position will provide basic support for general computing infrastructures across the enterprise in addition to basic support of client's customer-facing applications. In this role, the individual will align his or her activities directly to enterprise goals, objectives, and center of excellence vision in terms of front office strategy. This individual will focus on continuous improvement as well as ITIL alignment in all aspects of the front office center of excellence.
Responsibilities:
- Install, support, and maintain desktop business applications.
- Handle Service Desk requests in a timely fashion.
- Provide technical support on various proprietary customer-facing applications.
- Actively participates in the continuous improvement and ITIL alignment for client computing infrastructure.
- Some general IT, technical support, and related experience.
- Working knowledge of Windows 10, 11, or Windows 7 in a networked environment.
- Working knowledge of business productivity applications and devices such as Microsoft Office, Project, Visio, Adobe Acrobat, printers, scanners, etc.
- Basic understanding of SQL
- Experience with ITIL concepts a plus.
- Strong analytical, listening, interpersonal and problem solving skills.
- Strong drive for technical innovation and a passion to deliver business value; results and value driven.
- Exhibits commitment to customer service.
- Evaluates self continuously. Actively seeks self improvement opportunities. Self- motivated.
- Must be able to efficiently manage time in order to balance trouble ticket resolution as well as completing IS Requests. Able to prioritize and meet deadlines.
- Monitor Service Desk trouble tickets and provide appropriate responses to maintain at least a 90% customer satisfaction rating.
- Perform system administration for network in the areas of security, user maintenance, and software configuration files.
- On-call support may be required during non business hours for critical emergencies.
What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
Visit our Career Center for the latest employment opportunities.
#IND
© Global Data Consultants, PA USA
