What are the responsibilities and job description for the Network Operations Technical Service Desk Lead position at Global Enterprise Services, LLC?
Education and Experience:
- Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.
- Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.
- Ability to work in a 24/7 operation.
- Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.
- This is a MIDS Weekend shift position.
Responsibilities:
- Assist in providing direct technical support to government customer.
- Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.
- Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.
- Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.
- Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.
- Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.
- Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.
- Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.
Technical Knowledge
- ITIL certification.
- Hold DoD-8570 IAT Level 2 baseline certification (Security CE, or equivalent)
Clearance/Citizenship:
- Secret
- Must be US Citizen
Travel Requirements:
This position will involve less than 10% travel
Location: Scott Air Force Base, IL.
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