Subject Matter Expert

Tier 3 Subject Matter Expert (SME)

Description

GES is seeking an experienced Network Systems Subject Matter Expert (SME) to provide Tier 3 sustainment support to a mission critical IP voice transport network in Fort Meade, MD. The position requires extensive experience optimizing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally.

Primary Responsibilities:

• Provide system and network optimization design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.
• Resolve escalated network and security support issues (Tier 3).
• Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found.
• Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs).
• Support Continuous Service Improvements (CSI).
• Active participation in Root Cause Analysis for Problem Management activities.
• Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.
• Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.
• Monitoring, capacity planning, backup, and recovery of network equipment
• Keep up with technology trends.  Evaluate and recommend new technologies, tactics, and tools to improve service delivery.
• Mentor and coach junior engineers, including providing training and support as required.
• Provide testing support for the setup, installation, and transition to operations of service infrastructure devices, NMS and tools.
• Support administration, patching, configuration, and sustainment activities for JITC lab components hosted at DISA Ft Meade.
• Function as the primary COOP capability support engineer.
• Review ACAS scanning and findings reports. Provide engineering support to the program ISSM/ISSO to mitigate findings.
• Support lifecycle sustainment and refresh activities.
• Utilize the designated ticketing system to document resolution and develop knowledge management artifacts.
• Consult and collaborate with OEM resident and TAC engineering support provided by the government to ensure program operational and engineering needs are supported.

Core Qualifications:

• Bachelor’s degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Specific years of related work experience may be substituted for a degree at the Hiring Manager's discretion.
• Ability to work in a team environment with excellent communications and interpersonal skills.
• Active DoD clearance at the Top-Secret level with SCI eligibility
• Security Certification or other DOD 8570 IAT Lvl II Certification within a certain timeframe after starting if not starting with one when hired.
• Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.
• 10 years’ experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
• Strong understanding and in-depth knowledge of IP network/subnet addressing.
   Experienced and adept at developing and maintaining technical documents, analyses, and reports.
• Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management.
• Ability to travel up to 10% including OCONUS potential travel.

Preferred Qualifications:

• Experience with Juniper route, switch and security appliances. (MX, EX, SRX)
• Experience with Session Initiation Protocol (SIP) implementation and design concepts.
• Experience with Ribbon Session Border Controllers (SBC)
• Experience with SolarWinds configuration and maintenance.
• Experience with change, configuration and performance management NetOps concepts.
• IAT Level III Certification (i.e. CISSP or equivalent).

Clearance: Top Secret

Location: Fort Meade, MD.