Senior Account Manager

Global Environmental & Industrial Response (GEIR) is hiring a Senior Account Manager who will manage to ensure the quality standards of Global, and the customers' expectations are met or exceeded. This position handles developing and nurturing new client relationships, identifying growth opportunities, and ensuring the successful delivery of our services.

About Us:

Global Environmental and Industrial Response works with our clients to understand environmental, industrial, health, and safety needs to develop and provide the best solution. Our ability to innovate helps us meet the needs of our customers. Our highly trained personnel are ready to serve industrial needs 24 hours a day, 7 days a week, 365 days a year!

Global provides heavy industrial cleaning services to utilities, phosphate/ mining, chemical plants, pulp & paper, and manufacturing facilities with specialization in hydro blasting and vacuum truck work. We provide customized solutions for sulfuric acid facilities, including preventative maintenance and repairs and full turn-key turnaround services. We also offer a variety of environmental services which include but are not limited to emergency spill response, soil remediation, tank cleaning, soft-dig services, waste transportation, and disposal.

ESSENTIAL FUNCTIONS:

• Responsible for new business accounts, identifying and developing other new business “opportunities”.
• Develop and execute strategies to acquire new clients and expand the client base.
• Travel within and outside the state of Florida as needed for client interactions.
• Build and maintain strong, long-term relationships with existing clients.
• Understand each client's unique needs, challenges, and objectives.
• Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by Global.
• Respond to customer-related complaints and inquiries and assist with resolving them through operations.
• Responsible for obtaining an agreed-upon change order for any work performed which is outside the scope of the contract.
• Provides information related to contract negotiations, as well as being an active participant.
• Maintain accurate and up-to-date client records, project documentation, and reports within the Global CRM system which includes but is not limited to client activity, weekly schedule, opportunities, and quotes.
• Responsible for daily meetings with the customer to review the status of the work schedule.
• Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
• Demonstrates a considerate, approachable, and constructive attitude toward fellow employees and the customer.
• Report compliance issues to the proper Operation Manager(s).
• Attend and participate in project meetings as needed.
• Identify and pursue new business opportunities within the industrial and environmental sectors.
• Collaborate with the operations & project management team to ensure the successful execution of projects, meeting or exceeding client expectations.
• Provide clients with regular project updates and maintain open communication channels.
• Stay current with industry trends, regulations, and best practices related to industrial services and environmental cleanup.
• Be able to provide clients with expert advice on industry-related issues.
• Prepare and present proposals, contracts, and quotations to clients.
• Negotiate terms and conditions to secure profitable contracts.
• Monitor project budgets and financial performance, ensuring profitability.
• Collaborate with the finance team to address any financial issues or concerns.
• Maintain accurate and up-to-date client records, project documentation, and reports.
• Performs other duties as directed.

KEY BEHAVIORS:

• Passionate and motivated to grow / challenges are eagerly accepted.
• Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external)
• Maintain a professional appearance.
• Strive for continuous improvement by using new tools and processes.
• Treat co-workers with respect. Promote opportunities within and through referrals.

REPORTS TO:

• Director of Business Development

OTHER INTERACTIONS:

• COO, VP, Director of Project Management, Project Managers, Project Coordinators, District Operations Managers, Mechanics, District Administrative Assistants, Safety Managers

QUALIFICATIONS:

• Bachelor’s degree in business, engineering, or science preferred.
• 2 years experience managing and scheduling employees to perform maintenance, industrial, and environmental services required.
• Experience in hazard identification and safety compliance.
• Computer knowledge (Microsoft Word, Excel, emails, etc.)
• Prior experience in an industrial / plant setting is required.
• Must have excellent interpersonal and problem-solving skills and be able to interface with employees at all levels of the company.
• Professional oral and written interpersonal communication.
• A clean driving record is required for this position.
• Preferred 8 years of experience within the environmental and industrial services market.
• Ability to travel as necessary to meet clients and attend industry events.
• Results-driven, self-motivated, and a team player.

BENEFITS:

• 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
• Medical, Dental, and Vision Benefits Offered- plus Free Term Life Insurance
• Paid Time Off with accruals starting on day 1 and available at 90 days.
• 401K Match up to 4%.
• $1,500 Driver Referral Bonus
• Paid Time Off (PTO)
• Commission
• Career Development
• Accident Insurance
• Cancer and Critical Illness Insurance
• Short Term Disability
• Long Term Disability
• Hospital Confinement Indemnity Insurance 

Drug-free workplace.

Background check required.

Global Environmental and Industrial Response is an Equal Opportunity Employer.

Military Veterans are Encouraged to Apply.

Salary : $75,000 - $100,000