What are the responsibilities and job description for the IT Support Technician (BCPS) position at Global Excellence Consulting Group?
Who We Are
We are working to fulfill project requirements with the government of Maryland. This is a full-time position with our company and the project is with Baltimore City Public Schools. It is anticipated that this role will become available in about mid-December.
Summary: Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.
Deadline to submit your application: December 2nd, 2024
What You Will Be Doing
We are working to fulfill project requirements with the government of Maryland. This is a full-time position with our company and the project is with Baltimore City Public Schools. It is anticipated that this role will become available in about mid-December.
Summary: Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.
Deadline to submit your application: December 2nd, 2024
What You Will Be Doing
- Communicate effectively with all levels of customers including administrators, staff, students and vendors
- Installs and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)
- Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
- Installs and configures supported device operating systems
- Performs routine diagnostics and maintenance with multiple operating systems
- Installs and configures applications and other supported software packages
- Tests new releases for supported systems
- Performs network support and troubleshooting duties
- Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
- Troubleshoots hardware and software issues
- Assists teachers with resolving device related problems
- Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
- Coordinates with vendors when necessary
- Participates as team member on small and/or large projects
- Records activities in the work order system
- Updates/Creates internal supported system documentation
- Associates Degree in a related technology area
- Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software
- Knowledge of Windows and Apple hardware and software platforms
- Ability to perform technical tasks with minimal supervision
- Must be able to follow oral and written directions
- Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
- Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
- Ability to lift 50 pounds and climb a ladder
- Possess certifications such as CompTIA, A certification, HP Certification, other hardware vendor specific certifications. (Desired)
