IT Support

Job Title: Helpdesk Technician – Eager Learner & Team Player Wanted!

Company Overview: We are a fast-paced and growing Managed Service Provider (MSP) with a diverse client base of about 100 businesses across various industries. Our small but mighty team thrives on collaboration, innovation, and a shared passion for delivering exceptional IT solutions. If you’re looking for a place where your ideas are valued, your growth is encouraged, and your contributions directly impact the team’s success, you’ve found it!

Who We’re Looking For: We’re searching for a Helpdesk Technician who is passionate about technology, eager to learn, and ready to take initiative. If you’ve got 1-2 years of helpdesk experience, a hunger for growth, and the drive to solve problems, we want to hear from you. This is more than just a job – it’s an opportunity to grow your skills, contribute meaningfully, and make a real impact in a dynamic environment.

What You’ll Do: As a Helpdesk Technician, you’ll be the first line of support for our clients, tackling a variety of technical challenges and ensuring their systems run smoothly. Here’s what a typical day might look like:

• Respond to and resolve Tier 1 and Tier 2 support requests via phone, email, and remote tools.
• Diagnose and troubleshoot hardware, software, and network issues.
• Configure and deploy workstations, laptops, and other IT equipment.
• Assist in maintaining client systems, including backups, updates, and patches.
• Document processes and solutions in our knowledge base.
• Collaborate with team members to tackle complex issues and learn new skills.
• Proactively identify opportunities to improve our clients’ IT environments.

What You Bring:

• 1-2 years of helpdesk or IT support experience.
• Strong troubleshooting skills and a solution-oriented mindset.
• Basic knowledge of Windows operating systems, Office 365, and networking fundamentals.
• Exceptional communication skills – you’re patient, clear, and professional.
• A proactive attitude and eagerness to learn new technologies.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Bonus points for certifications like CompTIA A , Network , or equivalent experience.

Why Join Us?

• Growth Opportunities: We invest in our team with training, certifications, and hands-on experience to help you advance your career.
• Collaborative Environment: Join a supportive team where your voice matters, and innovation is encouraged.
• Diverse Challenges: Work with a wide variety of clients and technologies, ensuring no two days are the same.
• Work-Life Balance: Enjoy a flexible, supportive work environment.
• Impactful Work: Your contributions will directly shape our clients’ success and our company’s growth.

Ready to Apply? If this sounds like the role for you, we’d love to hear from you! Submit your resume and a brief cover letter explaining why you’re excited to join our team. Let’s grow and succeed together!

Job Type: Full-time

Pay: $23.60 - $30.59 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Compensation Package:

• Holiday pay
• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• IT support: 1 year (Required)

Ability to Commute:

• Parkville, MD 21234 (Required)

Work Location: In person

Salary : $24 - $31