What are the responsibilities and job description for the Client Services Representative position at Global Experience Specialists, Inc.?
Description
EEO INFORMATION: Equal Opportunity Employer, including vets and disability.
This position contributes to the overall success of the Client Services department by providing administrative support to the team, by performing all assigned multi-level tasks and projects in a professional, timely and efficient manner. Reports directly to the Director of Client Services.
Responsibilities
- Research, develop, and disseminate written communications in a clear and professional manner including presentations, emails, reports, SOPs, etc.
- Create and distribute monthly Key Performance Indicator reports.
- Work with spreadsheets, track data and maintain organizational charts.
- Participate in various reconciliation projects, process improvements and special projects.
- Support leadership with new hire onboarding by ordering computer equipment, badges and uniforms.
- Craft content for the monthly department newsletter.
- Oversee the show organizer survey distribution process.
- Schedule Show Planning Meetings.
- Assist with the preparation and management of the financial Month End Close Process.
- Manage unbilled revenue by auditing the monthly show organizer unbilled invoice report.
- Maintain departmental supplies inventory
- Maintain confidential and sensitive information and files
- Support events as necessary
- Aid departmental personnel in completion of necessary department task and functions.
- Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services
Qualifications
- Advanced working knowledge of MS Office Suite, including Outlook, Teams, Excel, Word, PowerPoint, Visio, and Forms.
- Proficient project management skills.
- Great oral and written communication skills.
- High degree of professionalism and solid ability in delivering high quality customer service (Internal and External)
- Ability to effectively listen to others, collaboratively share ideas, and communicate effectively throughout all levels of the organization.
- Strong analytical and problem-solving skills
- Must be extremely detail oriented and have a great sense of urgency.
- Must have the ability to work independently while juggling multiple priorities at one time.
- Demonstrated ability to effectively organize and prioritize work and handle multiple assignments to meet deadlines or requirements.
- Ability to manage confidential and sensitive information.
- Tradeshow, convention, hospitality industry or special event planning experience a plus
- College degree preferred
Work Environment
- Must be able to work under pressure and remain calm and professional.
- Requires ability to adapt to multiple settings and shifting responsibilities.
- Requires working both alone and with others in a team atmosphere.
- Requires working with union and non-union employees.
Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:
- Competitive salaries
- 401K with company match
- Healthcare/vision/dental insurance
- Wellness benefits
- Career development program
- Employee assistance program
- Vacation time
- Community involvement opportunities
- Team activities
And much more...
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EEO INFORMATION: Equal Opportunity Employer, including vets and disability.
