Client Services Manager, Events (Exhibitions)

The Client Services Manager (Events) maintains and expands relationships with our key customers. Assigned to high profile, complex corporate events ranging from mid-to-large revenue, the Client Services Manager is responsible for leading overall planning, budgeting, and execution while achieving key strategic objectives. They will work in tandem with all internal departments to ensure the successful execution of their assigned event. Reports directly to the Associate Director of Client Services.

Responsibilities :

• Lead and oversee corporate event production, providing overall pre-show planning and development through on-site execution at various facilities across the country.
• Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the contractual period and beyond
• Strategic liaison with show organizer / agency partners, facility staff, production personnel, internal clients, and ancillary vendors regarding all services, building working partnerships with all
• Work cross-functionally and lead collaboratively with internal teams across LOBs (business development, operations, design / creative, and beyond) to manage event and address customer needs
• Develop and manage project timelines, agendas, and workflows with clients
• Proficient financial acumen including comprehensive budget management, time and materials billing, and estimating / quoting prices for complex products and services
• Meet or exceed financial plan goals on assigned event, closely coordinating with Finance team to ensure revenue and costs are identified and accurate
• Able to collaborate with internal key players across the country as well as produce in any region based on core job knowledge and experience
• Thorough understanding of GES products and services and ability to sustain influence on customer decision-making
• Manage to varying Key Performance Indicators (KPIs)
• Identify risks and opportunities and develop solid action plans to address
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Capable of creating and / or adapting processes for complex clients
• Achieve strategic customer objectives and maintain high customer satisfaction ratings - measured through Show Organizer Survey results
• Represent GES at industry association functions as needed (IAEE, PCMA, etc)
• Proficient in all GES internal SOPs, processes, and platforms
• Drive process improvement projects, either assigned or initiated
• This position may require management of assigned support staff on an event.
• Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services

Qualifications :

Work Environment :

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights :

And much more......

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)