What are the responsibilities and job description for the Global Key Account Director position at Global Growth Industries?

Position Title : Global Key Account Director

Position Summary : The Global Key Account Director is responsible for supporting and directing the growth of a defined set of Company’s key customers. This critical role will report directly to the Vice President, Global Sales & Marketing and collaborate closely with other team members to develop, execute, and evolve three-year strategic plans that are centered on customer success and growth.

Key Duties and Responsibilities :

Develop multi-year Customer Leadership Plans to drive customer-valued business solutions, revenue growth and achievement.
Ensure operational success, which includes, but is not limited to management of forecasting, contracting, purchase orders, quotes, issue resolution, day to day customer inquiries, site visits, etc.
Lead the understanding of production patterns and drivers through consistent measurement, reporting and analysis by customer facility and in totality.
In conjunction with a cross functional team, plan and execute growth plans through innovative technology development, targeting and adoption.
Ensure internal and external SLAs / KPIs are met through consistent measurement, reporting, planning and execution utilizing Salesforce CRM / CPQ in compliance with Net Present Value (NPV) analysis
Significantly expand current relationships and business across all levels; proven ability to understand customer businesses and drive recognized customer improvement.
Support the team in ensuring leads are quickly followed up on and moved through the product development lifecycle.
Establish and grow a healthy pipeline that is a 3-5x multiplier of annual revenue targets.
Manage customer portals for Request for Quotes / Proposals.
Other duties as assigned.

Qualifications :

Bachelor’s degree in a related field or equivalent experience

A minimum of 10 years’ demonstrated experience working within key customer management, account management, or sales roles.

A minimum of five (5-8) years’ experience working within the medical industry.

A high sense of passion, positivity and urgency in providing world class customer service and support.

Hunter mentality with an innate ability to identify, qualify and close opportunities

Demonstrated experience with account planning in complex customer structures.

Proven record of establishing strong customer relationships in highly technical, solution-oriented environments.

Proven ability to establish and expand meaningful, long-term relationships with senior executives and other key stakeholders within key customer business / operating units.

Proven ability to develop, execute and manage significant revenue and growth.

Demonstrated ability to effectively work cross-functionally and influence indirectly to grow revenue, deepen customer penetration and forge alliances.

Strong business and professional acumen with an ability to work effectively across all levels of the organization.

Strong technical knowledge coupled with a consultative sales approach.

Excellent presentation and communication skills.

Previous B2B CDMO experience, preferred.

Documented success working with the top medical device companies, preferred.

Working familiarity / experience with Sales Methodologies and Salesforce, preferred.

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Global Key Account Director

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