Credentialed Trainer / ATE Support

Job Title: Credentialed Trainer/ATE Support – Surgery

The Credentialed Trainer/ATE Support for Surgery will provide expert training and technical support for surgical teams, ensuring they can effectively use the Epic system (or another clinical system). This role combines delivering credentialed Epic training for surgery-related modules, while also providing ongoing technical support for users to ensure the smooth integration of technology in the surgical workflow.

Key Responsibilities:

Training Responsibilities:

• Provide Epic Credentialed Training:
• Deliver training for surgical teams on Epic's OpTime, Anesthesia, and other relevant modules.
• Provide both in-person and remote training sessions for users, ensuring they understand how to use the software in day-to-day surgical workflows.
• Train surgeons, anesthesiologists, surgical nurses, and support staff on using Epic during surgical procedures, including documentation, order entry, and patient tracking.
• Develop and maintain training materials (e.g., training guides, handouts, e-learning modules) tailored to the surgical team’s needs.
• Assess learner performance and provide feedback to ensure competency in using the Epic system for surgeries.
• Role-Specific Training:
• Provide training tailored to the specific needs of the surgical staff, including preoperative, intraoperative, and postoperative workflows in the system.
• Ensure that users are proficient in handling patient records, surgical scheduling, documentation, and case management within the Epic system.
• Support Post-Training:
• Act as a point of contact for users after training, addressing questions and helping them troubleshoot challenges they encounter while using the system in the surgical environment.
• Conduct periodic follow-up training sessions or refresher courses as necessary to ensure continued proficiency with the system.

Application Technical Support (ATE):

• Technical Assistance:
• Provide ongoing technical support to surgical teams to resolve any Epic system issues related to surgery (e.g., glitches, user error, troubleshooting).
• Act as a liaison between the surgical team and IT/technical support staff to report and resolve system bugs or inefficiencies.
• Monitor system performance and help identify potential issues in workflows, offering technical solutions and advice.
• System Updates & Testing:
• Assist with the testing of system updates, patches, or new releases related to the surgical modules (OpTime, Anesthesia, etc.).
• Ensure that any updates to the Epic system do not disrupt clinical workflows and ensure proper functionality of surgical-specific modules.
• Collaborate with technical teams to test and deploy system updates, ensuring surgery-specific workflows are maintained.
• Documentation & Reporting:
• Document any system-related issues and resolution steps for future reference.
• Prepare reports on the effectiveness of training programs, user adoption, and technical issues within the surgical workflows.
• Customization Support:
• Help customize workflows within Epic to meet the specific needs of surgical teams, ensuring that system configurations support operational goals.

Required Skills and Qualifications:

• Epic Certification: Epic credentialed trainer certification in relevant surgical modules (e.g., OpTime, Anesthesia, or Surgical Orders).
• Experience in Surgical Environments: Familiarity with surgical workflows, medical terminology, and understanding of surgical teams’ needs in a hospital or clinical setting.
• Training Expertise: Proven experience in training individuals or teams, particularly in complex software systems (preferably Epic), including the ability to explain technical concepts to non-technical users.
• Strong Communication Skills: Ability to communicate clearly and effectively with surgical staff, IT teams, and other stakeholders.
• Technical Proficiency: Strong technical skills in EHR systems, troubleshooting, and application support, specifically for Epic or similar systems.
• Problem-Solving Abilities: Ability to quickly resolve issues related to system performance or user difficulties within the surgery modules.
• Attention to Detail: Accuracy in training materials, documentation, and ensuring systems function seamlessly in the fast-paced surgical environment.

Preferred Qualifications:

• Clinical Background: Experience working in a surgical or healthcare setting is highly preferred, such as being a nurse, surgical technologist, or similar clinical experience.
• Additional Epic Credentials: Credentialing in additional Epic modules like Beaker (for lab integration) or Surgical Scheduling could be a plus.
• Project Management Skills: Experience with project management and organizing training schedules and technical updates.

Work Environment:

• Typically a hospital or large healthcare facility where surgery teams use Epic systems in a clinical setting.
• May involve a mix of on-site and remote work (particularly for training, but with some travel for in-person sessions).
• Requires the ability to work in fast-paced environments, particularly in the OR (Operating Room) or surgical environments.

This job role is key in ensuring surgical teams are proficient with Epic's surgical modules while also ensuring the software works smoothly in clinical settings, enhancing the efficiency and accuracy of patient care during surgeries. Let me know if you want more information about training programs or other specifics for this type of position!

Job Types: Full-time, Contract

Pay: Up to $40.00 per hour

Expected hours: 40 – 70 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many Go-Lives have you done?
• Do you have EPIC certifications?
• Are you fully covid vaccinated?

Experience:

• Credentialed Trainer: 1 year (Required)
• ATE Support: 1 year (Required)
• Surgery: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Jefferson, LA 70121 (Required)

Ability to Relocate:

• Jefferson, LA 70121: Relocate before starting work (Required)

Work Location: In person

Salary : $40