What are the responsibilities and job description for the Customer Service Specialist position at Global Healthcare IT?
REQUIRED (Please highlight these on resume): - Radiology diagnostic testing scheduling experience – e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. - Health insurance verification knowledge
PREFERRED: - Epic EMR experience.
Summary:
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certi?cation to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience. For Hoag Clinic: Member Advocate I & for Revenue Cycle: CPS Specialist.
Job Responsibilities: Skills:Required Skills & Experience:
-One (1) – three (3) years of customer service experience.
Preferred Skills & Experience:
-N/AEducation:Required Education:
-High School Diploma or equivalent.
Job Types: Full-time, Contract
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Costa Mesa, CA 92626 (Required)
Work Location: In person
Salary : $21
