Account Executive

Job Description

Job Description

Job Description

Customer Care Internal Sales

Account Executive| Non-Exempt

Summary

The Account Executive, Internal Sales is responsible for handling the Care Center’s inbound calls, selling Smart Start’s products, and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution simultaneously. Tasked with providing stellar internal and external client service, and will uphold Smart Start’s credible reputation in the alcohol monitoring community.

Responsibilities

Sell products, programs, and services to callers using a Consultative Sales approach.

Provide product and service information to callers and clients. ▪ Answer incoming calls and respond appropriately.

Identify, research, and resolve client’s complaints using applicable resources appropriately.

Partner internally and externally with a positive and collaborative attitude and professional communication.

Identify and escalate issues appropriately.

Route calls to appropriate resources.

Conduct follow up client calls when necessary

Upsell products, programs, and services to existing clients. ▪ Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.

Gather data from multiple technology systems. ▪ Handle documents utilizing various office equipment.

Adhere to company policies, procedures, and expectations of confidentiality. ▪ Provide general Care Center support as needed.

Perform other duties as assigned.

Minimum requirements

High school diploma or equivalent

6 months relevant experience

Computer skills including Microsoft Office suite : Word, Excel, and Power Point

Professional verbal, non-verbal, and written communication skills

Strong attention to detail and sense of urgency for successful multitasking

Courteous yet courageous interpersonal skills

Adaptability and resourceful thinking for potentially challenging or high stress situations

Self and audience awareness

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship