Collections Administrative Coordinator II

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. 

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. 

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits: GLS offers the below great benefits for your amazing work!

o   Competitive base pay and performance bonuses, dependent on role

o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability

o   401K with employer match and 100% immediate vesting

o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life

o   Paid Volunteer Time Off (VTO) Annually

o   Tuition Reimbursement

o   Parental Leave

o   Business casual work environment

What does it mean to be a Collections Administrative Coordinator at GLS?

The Collections Admin Coordinator II is responsible for specialty activities and/or specific administrative functions as assigned. Additionally, this position will cooperate with external vendors, 3rd parties, and customers to complete required procession accordance with state, federal, and company guidelines. 

• Review and manage assigned account queue, completing timely research to validate customer information and update accounts accordingly 
• Work collaboratively with outside vendors in the disposition of collateral as assigned. This may include but is not limited to working with vendors such as forwarders, auction houses, and impound lots. 
• Review and maintain reports for accuracy and to aid in specialty processes (liquidation, repossessions, recoveries, etc.) 
• Maintain oversight of assigned inventory including finding requested data for accounts and providing proactive resolutions 
• Ensure all assigned account actions are completed in a timely manner, and investigate the cause of any delays. This may include but is not limited to actions and processes related to titles, repossessions, charge-off procedures, recoveries, and skip tracing. 
• Ensure paperwork, legal notices, and other documentation are properly created, recorded, and/or mailed in a timely manner 
• Obtain necessary documents and updates from repossession agents, state and/or local government, and other third parties, and accurately document into appropriate system(s) 
• Perform expenditure activities, including but not limited to preparing accurate invoice files, submit for payment and reconciliation, request reimbursement of unapproved charges, and review expenses to validate contractual compliance and accuracy 
• Communicate with customers through a variety of methods, including but not limited to calling, text, email, chat, etc. 
• Ensure compliance of state and federal regulatory guidelines in all procedures 
• Perform additional assignments as required by the needs of the company or as directed by management 

• High school diploma or equivalent required
• Experience in a similar customer service / collections role desired 
• Excellent interpersonal skills: friendly and tactful with the ability to work with others, effectively manage conflict, exercise sound judgment, interact with peer level associates within the organization.  
• Strong oral and written communication skills 
• Team player that can adapt in a fast pace and changing environment. 
• Intermediate computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required.   
• Ability to work effectively with a diverse customer and workforce population. 
• Demonstrated ability to effectively investigate matters.  
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities to meet deadlines. 
• Commitment to exemplifying the organizational core values and key competencies.  

• This position is full-time. 
• This is a non-exempt level position where business needs dictate the exact work schedule which should vary at times. Days and hours of work are between Monday through Friday, 8:00am-5:00pm.  
• Regular, predictable attendance is required, including overtime hours as business demands dictate. 
• Evening and weekend work may be required as job duties demand. 

2023 California Applicant Privacy Notice

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Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA) 

Equal Employment Opportunity (EEO) 

Employee Polygraph Protection Act (EPPA)