What are the responsibilities and job description for the Loan Administration Coordinator I position at Global Lending Services?
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Loan Administration Coordinator I at GLS?
The Loan Administration Coordinator I is responsible for timely and accurate processing of loan administration requests such as loan extensions, credit reporting disputes, ACH enrollment, customer correspondence, indexing important documents, and general
account updates.
\n- Demonstrate a positive attitude, commitment to team and desire to provide world class service to customers within a rapidly growing and changing organization
- Establish a solid understanding of consumer auto lending to confidently and efficiently perform work processes
- Thoroughly research account information through use of computer applications and various mediums
- Exercise good judgment in processing customer disputes and inquiries
- Properly advise and support consumers’ needs for general account updates, extensions, etc.
- High school diploma or equivalent required
- Minimum of one (1) year of relevant customer service and/or administrative experience required, automotive finance field preferred
- Must demonstrate exceptional interpersonal skills and professionalism with excellent oral and written communication skills
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Must be extremely organized, detail oriented, and focused on meeting time sensitive deadlines while managing multiple high priority tasks
- Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- The position does not require travel
- This is a position whereby business needs will dictate the exact work schedule, which should be expected to vary at times. Generally, days and hours of work are between Monday through Friday, 8:00 am-5:00 pm.
2023 California Applicant Privacy Notice
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Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
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