What are the responsibilities and job description for the Loan Administration Coordinator II position at Global Lending Services?
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Loan Administration Coordinator II at GLS?
As a Loan Administration Coordinator II, you will be responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts and managing a variety of tasks daily to improve overall customer experience.
\n- Manage and resolve customer disputes, assist customers with total loss claims, and support customers going through bankruptcy
- Make outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts in support of the assigned process
- Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
- Assist managers in training and supporting new associates
- Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
- High School diploma or equivalent required
- Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
- Exceptional interpersonal skills
- Detail oriented and the ability to multitask
- Must be extremely organized and be able to stay on track for upcoming time-sensitive deadlines
- Ability to work with a diverse customer and workforce population
- Exceptional oral and written communication skills
- Proficient computer skills with working knowledge of the internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- The position does not require travel
- Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00 am-6:00 pm
2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)
