Transport Coordinator

Transport Coordinator

Hampton, VA

Starting pay: $22/hr. and up, based on experience!

JOB SUMMARY

Under general direction, utilizes sophisticated system status management computer systems which monitors, updates, and controls the location and movement of ambulances. Represents GMR as a primary decision maker to our clients, personnel, and other allied agencies. Participates in assisting local leadership in meeting relevant goals and performance indicators.

The candidates for this position must be able to work under pressure. A higher-than-average attention to detail is required. Deployment Coordinators are responsible for demonstrating competencies in operating all relevant communication systems, information systems, and any other operational relevant systems and processes.

ESSENTIAL FUNCTIONS/DUTIES

• Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units.
• Coordinates and supervises the activities of any personnel assigned to them.
• Reviews and acts upon, as necessary, all incident, accidents, deviations/exceptions, and other issues as necessary. Escalates to local leadership as necessary.
• Ensures proper performance of telecommunications, computer, recording and other equipment.
• Attends meetings and maintains positive, professional interactions with all employees
• Works cooperatively with the Field Supervisors, Operation Supervisors and Manager and field crews to ensure that problems or complicated system coordination are handled efficiently.
• Attends continuing education programs as needed.
• Ensure all ordered transportation requests are complete and accurate during the call intake and review process
• Provide guidance to road crew as necessary
• Participates in developing deployment and analysis of deployment strategies.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent telephone skills and etiquette
• Ability to exercise discretionary authority (within given limits) with logic and consistency.
• Knowledgeable in matters of employee health and safety and mindful of loss control.
• Counseling skills that assist employees recognize and understand company and personal needs, values, problems, alternatives, and goals.
• Ability to effectively communicate observations, opinions, and conclusions such that they are understood to both accomplish tasks and fulfill the needs of team members.
• Able to serve as an effective role model or mentor for team members.
• Basic knowledge of telecommunications equipment.
• Ability to adapt to different styles, ideas and changes.
• Effective oral, written, and interpersonal communication skills
• Familiar with local geography
• Type 30 WPM

EXPERIENCE

• High School diploma or equivalent
• 1 year of related experience providing dispatching or transportation logistics services

PREFERRED EXPERIENCE/QUALIFICATIONS

• 2 years of EMS industry experience
• Current EMT and CPR certification