What are the responsibilities and job description for the Senior Vice President of Global IT position at Global Payments Inc.?
About the Position:
The Head of Global Infrastructure Management is responsible for overseeing the development and implementation of the strategic plan to ensure continuous, reliable, and secure operation of the organization's global technology infrastructure.
Main Objectives:
- Ensure the availability, security, and performance of the global IT and service infrastructure, including data centers, cloud services, and all network assets.
- Collaborate closely with cross-functional teams to ensure the service architecture aligns with business goals and compliance requirements.
- Manage relationships with external vendors and service providers to ensure optimal performance of third-party network services and equipment.
Leadership Expectations:
- Oversee the detection, escalation, and resolution of critical incidents to minimize downtime and service interruptions.
- Establish and maintain standardized incident management processes, ensuring rapid and efficient response to service outages, performance issues, and security threats.
- Lead root cause analysis and post-incident reviews to drive continuous improvement in service stability and operations.
