Service/Operations Manager

The Service Manager is responsible for managing the day-to-day operations of the generator maintenance, service and dispatch team. This role involves planning, coordinating, and ensuring that the technicians perform generator service operations to meet quality standards, safety regulations, and customer satisfaction. The manager will lead a team of technicians and dispatchers and will be accountable for service schedules, inventory management, training, and maintaining the highest standards of generator service operations.

Key Responsibilities:

• Service Operations Management:
• Oversee the planning, scheduling, and execution of generator maintenance and repair services.
• Ensure timely and efficient completion of service calls for preventive maintenance, emergency repairs, and installations.
• Monitor generator performance and recommend upgrades or replacements as necessary.
• Team Leadership & Supervision:
• Lead, train, and develop a team of technicians to provide high-quality service.
• Ensure team adherence to safety protocols and service quality standards.
• Assign daily service tasks to technicians, ensuring effective workflow and resource allocation.
• Customer Relationship Management:
• Build and maintain strong relationships with clients, addressing their generator service needs.
• Ensure team provides customer satisfaction by delivering timely, reliable, and professional service.
• Act as a point of contact for client inquiries, service issues, follow-ups and for the team.
• Inventory & Supply Management:
• Oversee inventory levels for parts and supplies required for generator maintenance.
• Ensure the timely procurement and restocking of necessary equipment, parts, and tools.
• Ensure compliance with equipment and safety regulations for all service tools.
• Reporting & Documentation:
• Oversee the team is maintaining detailed service records, including maintenance schedules, repairs, and equipment performance.
• Ensure technicians prepare and submit service reports to management, including issues, solutions, and recommendations for improvements.
• Keep track of warranty claims and ensure documentation is accurate for billing and repair purposes.

Qualifications:

• Education:
• High school diploma or equivalent.
• Certification or degree in electrical engineering, mechanical engineering, or related field (preferred).
• Experience:
• Proven experience in a similar role, with at least 3-5 years of experience in managing a team.
• Experience in generator maintenance, troubleshooting, and repairs (preferred)
• Strong understanding of electrical and mechanical systems (preferred).
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and customer service skills.
• Ability to analyze technical issues and provide solutions.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Additional Requirements:

• Ability to travel to customer locations as needed.
• Availability for after-hour service or emergency calls.
• Valid driver’s license and a clean driving record.

Working Conditions:

• Work may be required outdoors and in various weather conditions.
• Ability to lift heavy equipment and tools (up to 50 lbs).
• Flexibility to work on weekends, evenings, and holidays as required for emergency services.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Ability to Relocate:

• Anaheim, CA 92807: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000