What are the responsibilities and job description for the Technical Writer position at Global Technical Talent, an Inc. 5000 Company?
Job Title: Technical Writer
Work Type: Remote
Location: Augusta, ME
Top 3 Skills:
Required Skills:
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.
25-18055 #gttjobs
Work Type: Remote
Location: Augusta, ME
Top 3 Skills:
- Technical Documentation
- Experience with SOP's and Training Documents
- Testing LMS to ensure all data is accurate.
Required Skills:
- Review and approve procedures for use of online documentation tools as appropriate.
- Identify business and technical documentation needs that are not currently addressed.
- Own documentation libraries and subscription lists
- Promote the need for developing and using standard documentation for all processes within the organization.
- Perform detailed reviews of interim and final tasks as appropriate.
- Oversee processing of service requests.
- Manage, deploy, and schedule Technical Writer activities.
- Develop and manage short and long-term documentation plans and schedules.
- Understand work requests/needs within the clientIT.
- Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.
- Work with Team Leads and Group Leads to set documentation goals.
- Ensure work remains within the agreed project scope.
- Coordinate work with other Lead Technical Writers as appropriate.
- Coordinate and procure the required skills and techniques required by the Application Teams for documentation needs.
- Communicate accurate and useful status reports to Group Lead and other management on a timely basis.
- Anticipate, identify, track, and resolve issues and risks affecting own work and the work of the Application Team.
- Develop contingency plans as necessary.
- Manage expectations of the Technical Writers' internal and external customers.
- Define documentation quality standards as needed.
- Conduct post-project reviews and quality assessments.
- Ensure that defined processes are followed.
- Communicate related improvement measures to the team.
- Communicate clearly to Technical Writers their goals, organizational philosophies, and policies and procedures.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.
25-18055 #gttjobs
