What are the responsibilities and job description for the Technology Specialist position at Global Technical Talent, an Inc. 5000 Company?
Job Title: Technology Specialist
Work Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time. Local Candidates are preferred.
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.
Work Location: Onsite 1 day every 2 weeks, typically Wednesdays. Remote the rest of the time. Local Candidates are preferred.
About the Role: As a Tech Specialist, you will be responsible for providing technical support and troubleshooting for our hardware and software systems. You will play a crucial role in ensuring the smooth operation of our technology infrastructure and delivering exceptional customer service.
Key Responsibilities:
- Hardware and Software Troubleshooting: Diagnose and resolve technical issues related to computers, operating systems, and applications.
- Customer Service: Provide timely and effective support to end-users, addressing their technical inquiries and concerns.
- System Administration: Perform routine system maintenance tasks, including software updates, installations, and troubleshooting.
- Remote Support: Utilize remote support tools to diagnose and resolve technical issues efficiently.
- Documentation: Maintain detailed records of all technical support activities for future reference.
- Vendor Liaison: Coordinate with vendors to resolve technical issues and obtain necessary support.
Required Skills and Experience:
- Technical Proficiency: Strong understanding of Windows operating systems and related software applications.
- Troubleshooting Skills: Ability to diagnose and resolve complex technical problems.
- Customer Service Focus: Excellent interpersonal and communication skills to interact effectively with customers.
- Self-motivation: Ability to work independently and take initiative.
- Problem-Solving: Strong analytical and problem-solving skills.
Preferred Skills:
- Experience with network troubleshooting.
- Knowledge of scripting languages (e.g., PowerShell, Bash).
- Certifications in relevant technical areas (e.g., CompTIA A ).
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.
Join our team and make a significant impact on our technology infrastructure!
Keywords: Tech Specialist, Technical Support, Troubleshooting, Windows, Hardware, Software, Customer Service, IT Support, System Administration, Remote Support, Problem-Solving, Computer Support, Technical Support Specialist.
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