What are the responsibilities and job description for the Customer Support Representative position at Global Technical Talent?
Job Title : Customer Support Representative
Contract Duration : 6 Months
Location : Marinette, WI
Work Type : Onsite
Job Description :
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting.
You will execute all administrative tasks relating to the Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include :
Customer Support Representative handles customer complaints
Review and close disputes with the collections team.
Follow up and coordinate internal resolution to customer complaints
Handle RMAs / credits
Manage cases in Salesforce.com
Job Requirements :
Problem-solving skills
Proactive mindset
Agile - work in a fast-paced environment with quickly changing priorities
Ability to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, SAP, and JD Edwards
Attention to detail
Proficiency with Microsoft Office Suite
Bilingual skills a plus
Benefits :
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company :
Leading provider of intelligent building solutions. Offers a full range of systems and digital solutions to make buildings safer, more comfortable, efficient, and sustainable. Focused on helping clients achieve their mission goals and improve operational efficiency.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Support Representative?
Sign up to receive alerts about other jobs on the Customer Support Representative career path by checking the boxes next to the positions that interest you.
