What are the responsibilities and job description for the IT Desktop Support Consultant position at GLOBAL VISSE INC?
Job Details
L2 Technical Support /Technical Support/Senior Customer Engineer
Location: Grand Rapids, MI,
Duration: 12 Months
Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
- Preferred certifications: CompTIA A , ITIL Foundation
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