What are the responsibilities and job description for the Inbound Call Center Agent position at Global Winnovation Group?
Are you a strong communicator who enjoys helping people? Do you thrive in a fast-paced environment and have a passion for delivering excellent customer service? If so, we invite you to join our team as an Inbound Call Center Agent in Columbus, OH. We are seeking dedicated professionals to assist a diverse range of clients across various industries.
What We Offer:
- Full-Time & Part-Time Positions – Flexible scheduling to accommodate different availability
- Paid Training – No prior experience required; we provide all the tools and knowledge you need to succeed
- Competitive Compensation – Earn a stable income with opportunities for performance-based incentives
- Career Development – Clear pathways for growth within the company
- Supportive Work Environment – Join a team that values collaboration, professionalism, and employee well-being
Responsibilities:
- Answer inbound calls and assist customers with inquiries, concerns, and product/service information
- Provide exceptional service by actively listening, identifying needs, and offering appropriate solutions
- Handle a variety of client accounts, ranging from retail and healthcare to financial services and technology
- Maintain accurate records of customer interactions in the system
- Follow company policies and procedures to ensure compliance and consistency in service delivery
- Work efficiently in a fast-paced call center environment while meeting performance metrics
Qualifications:
- Strong verbal and written communication skills
- Ability to problem-solve and think critically in real-time conversations
- Comfortable working with computers and various software programs
- A customer-first mindset with a professional and courteous approach
- Previous customer service or call center experience is a plus but not required
Location: Columbus, OHApply Today!
We are looking for motivated individuals eager to grow their careers in customer service. If you enjoy helping people and working with a variety of clients, we encourage you to apply now.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Compensation Package:
- Bonus opportunities
Work Location: In person
Salary : $19 - $24