What are the responsibilities and job description for the Call Center Agent position at GSG Limited?
Are you an excellent communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we invite you to join our growing team as a Call Center Assistant at our Columbus branch!
This is an on-site role with both full-time and part-time opportunities available. We offer comprehensive training, a supportive work environment, and excellent career growth prospects.
Why Join Us?
At [Company Name], we are committed to creating a positive and engaging workplace where employees feel valued and supported. As a Call Center Assistant, you will play a key role in ensuring exceptional customer experiences while developing valuable skills in communication, problem-solving, and service excellence.
What We Offer:
- Competitive Pay Earn a stable income with opportunities for performance-based incentives.
- Comprehensive Training No prior experience is required; we provide paid training to ensure your success.
- Career Growth Opportunities We believe in promoting from within and offering clear paths for advancement.
- Supportive Work Environment Join a team-oriented culture that values collaboration and professionalism.
- Employee Benefits Eligible employees may receive health benefits, paid time off, and additional perks.
- Stable Work Schedule Full-time and part-time shifts are available to suit your lifestyle.
Key Responsibilities:
- Handle inbound and outbound calls in a courteous, professional manner.
- Assist customers with inquiries, orders, and issue resolution while maintaining a positive customer experience.
- Accurately record and update customer information in our database.
- Adhere to company policies and scripts to ensure consistency in communication.
- Collaborate with team members and management to improve processes and customer satisfaction.
- Meet or exceed key performance metrics, including call handling time and customer satisfaction scores.
What Were Looking For:
- Strong Communication Skills Ability to engage with customers effectively and professionally.
- Customer-Focused Mindset A genuine desire to assist and resolve issues efficiently.
- Tech-Savvy Basic proficiency with computers, CRM systems, and multi-tasking between screens.
- Reliability & Punctuality A strong work ethic and commitment to attendance.
- Adaptability Comfortable working in a fast-paced environment with changing priorities.
- Team Player Willingness to collaborate and contribute to a positive workplace culture.
Requirements:
- High school diploma or equivalent.
- Previous customer service or call center experience is a plus but not required.
- Must be able to work on-site at our Columbus, OH office.
- Flexible availability, including evenings and weekends if required.
How to Apply:
If you are ready to launch a fulfilling career in a supportive and professional environment, we encourage you to apply today!
