Director of Human Resources

About the Role

GlobalStep has recently opened a 20,000-square-foot facility in Dallas alongside its corporate offices. As the Director of Human Resources, you will play a pivotal role in supporting GlobalStep’s Games QA Test Center of Excellence, ensuring that our team delivers high-quality testing for some of the biggest and most anticipated games in the industry.

This is more than an HR leadership role—it’s an opportunity to shape the employee experience for a team of 150 passionate, gaming-savvy professionals dedicated to delivering top-tier gameplay experiences. You will oversee the entire employee lifecycle, from onboarding and engagement to career development and retention, ensuring our workforce remains motivated and empowered.

We are looking for an energetic, hands-on HR leader who thrives in a fast-paced environment, is passionate about fostering a positive and engaging workplace, and excels at ensuring compliance with company policies and U.S. labor regulations. This is your chance to make a lasting impact on the culture and operational success of one of the world’s leading game service providers.

Key Responsibilities

Employee Records & Compliance:

• Responsible for offer letters, onboarding, employment checks and retention strategies
• Manage employment contracts, terminations, and contractor/freelancer management, ensuring compliance with federal, state (Texas) and local labor laws and regulations.
• Maintain accurate employee records and ensure confidentiality in handling sensitive documentation.

Policy Management:

• Must be a “Master of Policies”
• Maintain and communicate HR policies to employees and leadership.
• Develop, implement, and monitor HR policies (e.g., travel, benefits).
• Ensure policies are adhered to across the organization and take corrective actions for violations.

Payroll & Timekeeping:

• Oversee onboarding processes, including payroll setup and collection of employee information.
• Monitor attendance, manage timekeeping systems, and address discrepancies as needed.

Employee Relations & Compliance:

• Foster a welcoming, open-door policy to provide guidance and support to employees at all levels.
• Function as a mediator for workplace conflicts, fostering resolution and a positive workplace environment.
• Address performance issues and collaborate with managers to drive positive outcomes.
• Serve as a trusted HR partner to the senior management team, offering proactive and personalized solutions.
• Oversee employee exits, conduct thoughtful exit interviews, and manage offboarding processes.

Reporting & Strategic Insights:

• Prepare and deliver HR metrics and reports to senior leadership, including data on turnover, compliance, and retention.
• Develop and optimize HR workflows, policies, and procedures to align with company growth and compliance standards.

Facilities & Operations Management:

• Take ownership of daily office operations, addressing facility needs (e.g., equipment troubleshooting, security protocols, and workspace maintenance).
• Serve as a visible, on-site leader, fostering a positive, well-managed workplace environment.
• Manage logistical responsibilities such as opening, closing, and ensuring the smooth operation of the facility.

Organizational Growth & Leadership:

• Collaborate with the SVP of Client Services and leadership teams to align HR initiatives with operational objectives.
• Support employee development, career growth, and workplace engagement initiatives.

Location: Must reside in the Dallas, TX area and be willing to work on-site in Richardson, TX daily.

What you bring:

• Proven HR Leadership: Over 10 years of HR experience, including at least 3 years in a director-level role, demonstrating a track record of driving impactful HR strategies.
• Educational Excellence: A bachelor’s degree in HR, Business Administration, or a related field is required; an MBA is a plus.
• Industry Expertise: Deep experience in contact centers, BPOs, or similar high-turnover environments, managing large-scale HR operations for both contract and permanent teams.
• People-Centric Approach: A hands-on, proactive leader who thrives in face-to-face employee engagement and HR operations.
• Operational Excellence: A detail-oriented problem-solver who ensures HR processes run smoothly, balancing strategy with execution.
• Collaborative Mindset: A team player who values organizational expertise while bringing fresh insights, adaptability, and a commitment to learning.
• Legal & Compliance Knowledge: Strong understanding of Texas and federal employment laws, ensuring compliance and risk mitigation.
• Tech-Savvy HR Professional: Proficiency in HRIS, timekeeping systems, and MS Office (Outlook, Excel), with a keen eye for leveraging technology to streamline HR functions.
• Strategic Problem-Solving: A forward-thinking HR professional with a tactical approach, adept at identifying challenges and implementing effective solutions.

Why Join GlobalStep?

GlobalStep is a leading provider of creative and technical solutions to the global video games industry, powering the future of games with a comprehensive delivery platform that spans the entire game development lifecycle.

With over two decades of experience, our specialized practice—including Art, Game Design, Engineering, Games QA, Localization, Player Support, and Analytics—has empowered more than 350 game studios worldwide to create unforgettable experiences across all platforms.

Headquartered in Dallas, Texas, and operating globally, GlobalStep is dedicated to the success of our clients by delivering the expertise and innovation needed to bring visionary games to life. Learn more at https://www.globalstep.com and follow us on LinkedIn.