What are the responsibilities and job description for the Business Development Manager | Ocean & Air position at Globe Express Services?
Your Responsibilities:
To drive sales through business development and sales force management, ensuring that current customers are getting the right services, identifying new markets and customer leads, and pitching prospective customers.
Scope 1: Sales & Profitability
- Present, promote and sell offerings/services using solid arguments to existing and prospective customers
- Offer quotes to customer that best guarantee business continuity and profitability
- Responsible for creating sales goals to aid in achieving targets
- Follow up with customers on delayed payments
Scope 2: Account Management
- Establish and maintain customer profile, recording client specific needs, with the goal of growing the business
- Act as the voice of the customer within GES, handling complaints, escalating them as needed, and following through with shipment from end-to-end
- Follow up on daily operations to ensure optimal service delivery to customers.
- Strengthen relationship to obtain referrals within the larger internal and external network of the customer such as other business units, customers, and other suppliers
Scope 3: Business Development
- Identify and contact companies not currently doing business with GES to establish relationship
- Identify key people and build relationship with them
- Nurture new sales leads to secure business
- Identify key profitable industries and build a pipeline of potential clients
Scope 4: Reporting
- To maintain overall sales pipeline for self and team updated on weekly basis
- To report own and team sales results on monthly basis including justifications of any shipments sold at lower margin
The successful applicant to be considered for this position must meet the following:
- BA in Business, preferably with focus on sales and marketing, MBA is a plus
- Excellent knowledge of MS. Office (Excel, Word, ppt, and visio)
- At least eight years of experience working in the freight forwarding industry with the last five years at least within the sales function
- Demonstrable strategic thinking abilities, Solid analytical, critical thinking, detail-orientation, and communication skills
- Excellent command of English, any other language is a plus