What are the responsibilities and job description for the Regional Quality Assurance Expert-South Central Region position at GLORY?
Department: Service - Products/Technical Support
Location: United States/Remote
Compensation: $79,919 - $99,899 / year
GLOBAL LEADERS IN CUSTOMER EXPERIENCE AUTOMATION
With a culture rooted in innovation, Glory's team transforms our customers' businesses every day. Our automation solutions empower retailers, restaurants, and financial institutions to save time, reduce costs, and deliver unparalleled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years and a global leader for more than a decade. This reputation is built on our pioneering software and hardware, combined with our dynamic team. Alongside our technology, it's our people who drive our success.
WHY JOIN US
Here at Glory, our ambitions are as big as yours. And that's why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That's because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you'll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
ROLE PURPOSE
Responsible for ensuring a product or service meets the established standards of quality including reliability, usability and performance. The Regional Quality Assurance Expert accomplishes quality assurance objectives by contributing information and analysis to strategic plans and reviews, preparing and completion of action plans, implementing quality and service standards, identifying, and resolving problems, completing audits, determining solution improvements, and implementing change. The Regional Quality Assurance Expert functions as an information source to various departments when special and critical issues occur.
**You must live in CO, NM, KS, OK, TX, MO, AR, or LA to be considered for this position**
GLORY VALUES
Our Glory Values represent our commitment to collaboration, diversity, and innovation. They serve as a practical guide for how we work together, both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that's how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands and Work Environment Statement
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk; use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl and taste or smell. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
Key Responsibilities
· Analyzes collected data and identify systemic trends in product performance
· Conducts investigations and site audits
· Assists in development of effective corrective actions plans
· Prepares reports to communicate outcomes of quality activities
· Verifies that implementation of corrective action(s) will correct discrepancies in product performance
· Provides real-time coaching and training of personnel
· Performs follow-up reviews to monitor the effectiveness and sustainability of corrective action plans
· Assist in development of special department projects and work in conjunction with Quality Assurance Services.
· Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
· Bachelor's degree from a four-year college or university; or equivalent combination of education and experience.
Qualifications:
· 3 to 5 years of experience in a Financial, Retail, Manufacturing, or other related organization
· Possess expert technical knowledge of electro-mechanical equipment and software integration solutions
REQUIRED SKILLS AND COMPETENCIES
Proven ability to troubleshoot complex systems and utilize available resources to resolve in a timely manner.
Excellent oral and written communications skills,
Experience as a technical instructor is a plus,
Excellent multi-tasking and organizations skills are required to manage outstanding issues thru resolution,
Strong PC, network, and applications skills,
Relationship building and presentation skills with customers, team members and cross-functional leadership,
Ability to travel up to 25%,
Certification or technical expertise in one or more areas is beneficial:
Project Management (PMP, ITIL, etc.)
Lean Skills,
Networking,
Salary : $79,919 - $99,899
