What are the responsibilities and job description for the Inside Sales Representative/Customer Service position at Glosser Steel?
We are looking for an Inside Sales Representative to maintain, grow, and service new and existing accounts. Our Inside Sales Rep will play a fundamental role in ensuring high-quality customer service to external customers, including rapid response to all inquiries.
The ideal candidate will be detail-oriented, confident, and enjoy interacting with people. This position serves as liaison between the company and its customers, providing them assistance with order placement, order changes, order status, shipment scheduling and general concerns. This role works closely with other sales staff, purchasing, management, and customers.
This is a Salary position with Bonus opportunities.
Responsibilities:
- Develops and maintains relationships with potential and existing clients.
- Applies knowledge of the field and product features to match products to the needs of clients.
- Answers inquiries from clients concerning products, their uses, and the industry at large.
- Provides information, quotes, credit terms, and other bid specifications to clients.
- Negotiates prices, terms of sales; prepares contracts and submits orders.
- Collaborates with purchasing manager, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.
Qualifications:
- Excellent verbal and written communication skills.
- Thorough understanding of products to be sold.
- Organized with attention to detail.
- Ability to build and maintain relationships with clients.
- Proficient with Microsoft Office Suite or related software.
If you are a goal-oriented person who desires long term employment in a dynamic work environment where customer service is key and very rewarding, you have found a great opportunity!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
Work Location: In person
