Service Desk Specialist

Working at CleanFleet and Glostone means that you are passionate about making our streets safer for everyone out there. We believe that all employees play an important part fulfilling this mission. We are expanding our dedicated team and are currently looking for a Systems Administrator to join CleanFleet & Glostone.

Here is what a day as a Service Desk Specialist might look like:

You are in a unique position to safeguard our company and partners through monitoring, analyzing, and helping to solve network and infrastructure issues each day. Your role ensures the CleanFleet & Glostone team has the tools and knowledge they need to do their jobs successfully.

You might support teammates with the set-up and implementation of new devices or supporting their transition to new technology; you could find yourself problem solving a technical situation with one of our clients; or you might be managing a security breach within the companys network. The variety of work that your role offers energizes you and keeps you nimble when it comes to an ever-evolving environment and team.

Communicating with a diverse set of individuals and roles is no problem for you. You understand each person might require a different level of support and you welcome the nuance each interaction brings. You are attentive to the needs and requests of your teammates and clients making sure to close cases in a timely manner and escalate those that might require broader IT team support.

If you can picture yourself happy and successful in this role, read on about what level of experience we would like to see in a candidate.

As a baseline, you can demonstrate these qualifications:

• 3 years experience in IT
• Exceptional relationship building skills to support users directly
• Excellent written and oral communication
• Experience in Desktop Support
• Aptitude for switching, encryption, DNS and content delivery solutions
• Experience researching and deploying systems
• Strong proficiency in MS Office Suite
• O365 administration and Active Directory management preferred
• Familiarity with Allworx Phone System preferred
• CompTIA, Microsoft, or Cisco Certified preferred

You will thrive in this role if you love new challenges and are driven to continuously learn about and contribute to our ongoing business needs. To help you get a sense of who we are looking for, look at the questions below:

• Do others describe you as a dependable self-starter with strong follow through?
• Do you enjoy problem solving within complex systems?
• Are you a person others tend to turn to for support?
• Do you like to jump in and help when you see a need?
• Are you able to communicate with a variety of audiences?
• Do you look at change and ambiguity as a healthy challenge?

If you answered yes to all these questions we would love to learn more about you and see if CleanFleet & Glostone could be a place for you. We are excited to be hearing from you!

Here is a little about us: We are a family-owned business, specializing in employee drug testing, vehicle DOT compliance and fleet performance. Our Mission is Safeguard.Safe transportation makes a safer world.Whether it be on the road, rail, water, in the air, on your team, and around the nation, CleanFleet and Glostone are making transportation safer. We are stewards of knowledge and leaders of industry, protecting our communities through lasting, trusted partnerships.

Our Values:

Never settle: There is always a way to improve on today, and something amazing we can achieve tomorrow. When we constantly further our knowledge and understanding of whats new, next, or better, everyone is wiseand safer, too.

Share responsibility: The only way to keep everyone safe is if everyone does their part. We maintain high standards of communication and accountability, and look for the same from our teams, partners, and collaborators.

Rise together: We are all about the big picture, and we know that nobody can do this alone. Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

Based performance on the job and experience, this position offers opportunities for employees to expand and grow within the companies. This is a full-time position, Monday through Friday from 8:00am to 5:00pm. Occasionally, some updates and activities may require work outside of regular business hours. Starting rate for this position is $55,000 - $65,000 per year based on experience and skill set. Candidates must successfully complete a background investigation and drug test that includes cannabis prior to starting the role.

Our benefit package includes:

• Health, Vision, and Dental Insurance
• Life Insurance
• Employee Assistance Program
• Health Savings Account
• Paid time off 1 week guaranteed upon start of employment
• Paid holidays & sick time
• Simple IRA - Up to 3% employer match
• Professional development stipend up to $1,000 annually