Manager - Business Process Improvement (IT Planning)

About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Manager - Business Process Improvement position will analyze issues in the GLOVIS legacy systems, defines requirements, designs systems, and plan automated system controls and protocols to solve organizational information issues. They will determine operational objectives, gather information, and evaluate output requirements and formats. This position will develop management framework and follow-up user acceptance testing, maintain automated system protocols by writing and updating procedures, and create proposal, process flow charts, training materials, and deliver training.
Responsibilities

• Primary
• Ability to solve problems by identifying issues and deriving improvement plans
• Ability to coordinate with planning team to deliver business process enhancement and guide business and technical team for a timely resolution for production issues
• Supporting the establishment and management of the subsidiaries IT budgets and monitoring the execution of projects within the allocated budget scope (Planning for additional budget allocation when necessary)
• Contracting and negotiating with IT-related vendors and maintaining optimal costs within the budget by negotiating pricing and service levels
• Lead, motivate and mentor team members to achieve individual and team goals
• Identifies, implements, and shares technical solutions that can be used across the organization
• Ability to write technical/business requirements that developers can understand
• Experience with all phases of business application development lifecycle
• Ability to write SQL queries to validate data in the GLOVIS legacy systems
• Must be able to perform API functional testing independently using SOAP UI or similar tools
• Solid knowledge of RESTful API architecture (specs, structure), and 3 tier IT environments
• Communicates in a manner that is clear, concise, timely and understood by GLOVIS subsidiaries and subsidiaries’ executives
• Exhibits professionalism, honesty, integrity, respect for every individual, and teamwork
• Display a high degree of initiative, energy, dedications, and innovation on a regular basis
• Experience working on project management software like ERP/WMS systems and mobile devices (Apple, Android)
• Secondary
• Proficient in architectural diagrams using UML, MS Visio or similar tools
• Conduct platform & cloud services sourcing based on the requirements of and in alignment with the strategic interest area of Glovis like WMS, TMS, MES, MS365, etc
• Analytical skills and experience in writing SQL queries using tools like Power BI, Microsoft Access, and Tableau
• Delivery new valuable content for existing business and end-user experience (New processes based on new tech, best practices IT trend, case study for proof of concept)
• Provide leadership for planning and tracking all IT project issue and schedules, establishing milestones and assigning AHQ management direction, identifying dependencies, execute, evaluate annual project reporting
• Align strategies with the overarching IT strategies and advancing technology solutions to support business growth & opportunities
• Propose and plan projects to explore new business model and technical competencies relative to GLOVIS current core technology and business practices
• Reporting for upper management concerning all IT project, improvement
• Tertiary
• Survey and find the best solution for new business proposal, including but not exclusively for Vehicle Logistics, Port Processing, Consolidation Centers, and Sales functions:
• Collaborate with key partners across multiple functions within AHQ to determine opportunity areas in which emerging digital services and/or tools can support the function
• Provide support for SCM logistics businesses and new businesses for all subsidiaries and departments of AHQ Developer experience – exposed to JAVA, API, C#, Oracle DB

Compensation Range
$101,000 - $113,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*
• Benefits may vary by location. All benefits pursuant to Company policy

Skills & Qualifications

• Deep expertise and knowhow in automotive industry related technology and business processes Preferred
• Strong understanding of hardware, software, and overall infrastructure Required
• Understanding of application development, EDI, management reporting and ERP tools in Database, Programming languages, Analytic tools Preferred
• IT system management skill for various logistics business area including ERP/WMS/TMS, and business intelligence platforms Preferred
• Familiarity with cloud computing virtualization, and emerging technologies (AI, IOT) Preferred
• Strong verbal and written communication skills, ability to lead, train, motivate and manage multi-skilled personnel Required
• Ability to engage with cross-functional teams, including developers, IT support staff, subsidiaries, to ensure alignment and support for process improvement initiatives Required
• Highly analytical and accomplished in presenting to different levels/audiences Required
• Familiarity with data analytics tools and techniques to track system performance and make informed decisions Preferred

Education & Experience

• Bachelors Degree Required; Masters Degree Preferred
• 6 - 9 Years of Direct Experience in IT or Technology Required
• 8 - 13 Years of Direct Experience Preferred
• 4 - 7 Years of Supervisory Experience Required
• 7 - 10 Years of Supervisory Experience Preferred
• Prior Logistics and/or Automotive Industry Experience Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position is located in the Irvine, CA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $101,000 - $113,000