Repair Order Specialist - Shreveport

Description

COME BE A PART OF OUR EXCELLENT TEAM!

• High School Diploma Preferred, but NOT Required
• Medical, Dental, and Vision Insurance
• 100% Company Paid Employee Life Insurance & Short-Term Disability
• 80 Hours of Vacation
• 401K w/ GENEROUS Match
• Eligible Tuition Reimbursement
• Eligible for Auto Allowance of $125 per Month
• Eligible for Wellness Reimbursement of up to $50.00 Per Month
• Eligible to Receive Referral Bonuses
• Eligible for Discretionary Bonus Annually

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

This position is responsible for managing the Repair Order (RO) list and ensuring that vehicles are being repaired and closed in a timely manner. In addition, this position will coordinate repairs with Management and send out daily reports to Glovis Management RO reviews.  Also input ETC's IVeles system.

Responsibilities

• Monitor Repair Orders (RO)
  • Utilizing the IVeles system, run an RO (repair order) list to go by, and track vehicles that are in need of repair
  • Check progress of repairs regularly, and close the RO's once repairs have been completed
• Monitor email for repair order requests 
  • provide feedback on vehicles in Glovis possession
  • provide updated repair ETCs
•  Generate daily lists to monitor the repair process and ensure repair is timely
          - Track the number of days an RO has been opened vs Allocation aged date. 
          - Aging units with open RO's must be prioritized.
• RO review & reporting
          - Once RO review with warranty department is completed, summarize review results 
          - Report to Body Shop Manager and Body Shop Supervisor all results and updates
• Other duties assigned

Qualifications

Skills

• Excellent written and verbal communication skills
• Strong leadership and interpersonal skills
• Organized and strong attention to detail
• Proficient PC skills - Outlook, database management systems

Education & Experience

• High School Diploma/G.E.D.
• Associates Degree OR equivalent combination of education and experience preferred
• 1 year experience preferred
• Must hold a valid Driver's License and good driving record

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Sit
• Stand/walk
• Drive
• Bend/stoop
• Climb, Reach above shoulder
• Kneel/squat
• Balance, Push/Pull
• Crawl/Crouch
• Lift up to 40 lbs.
• Carry up to 40 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure based in a plant manufacturing/warehouse setting.
• Exposure to indoor and outdoor temperatures, cleaning solutions, and gases
• The position is based in a plant manufacturing/warehousing environment.
• Communication with employees and field partners will be primarily conducted via phone and email.

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $50 - $125