Senior Manager - Operations Administration

Description

About Hyundai GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The Senior Manager, Operations Administration is responsible for managing the End to End Billing, Claims, and Collection processes to ensure all billable transactions are processed in timely manner and collected to ensure complete and accurate revenue recognition and cash flows

Compensation 

$118,000 - $134,000 Per Year (Subject to Compensation Study Upon Candidate Selection)

Responsibilities 

• Oversee entire Invoicing process
  • Monitor all pending transactions and manage weekly invoicing to customers with completeness, accuracy, and timeliness
  • Manage rejected invoices to remediate and prevent future occurrence
  • Executing work-around options in an effort to continue revenue flows, particularly when ITMS data is unreliable or is inflexible
  • Implement and manage invoice pre-transmission validations to ensure accuracy and decrease rejection rates
  • Establish and manage KPI to meet company expectations
  • Manage all system stability and modifications to increase efficiency
  • Manage rate maintenance process to implement rate changes in timely manner
  • Oversee entire Claims Process
  • Monitor all pending claims and manage weekly review session to ensure proper guidance is provided to produce timely processing
  • Monitor KPI reports to ensure aged claims are give proper guidance and resource for timely issue resolutions
  • Coordinate dispute resolutions to maintain good business relationship with vendors
  • Communicate and incorporate customers feedback to enhance customer experience and satisfaction
  • Oversee entire FVL AR collection process
  • Manage overall AR balance to be maintained at tolerable amount or improved
  • Provide guidance to resolve significantly aged AR for timely resolution
• Monitor all operational reports and logs to achieve 100%  transactional completeness
  • Manage Issues Tracking log to facilitate efficient issues resolution progress
  • Maintain and monitor Power BI KPI reports to manage unbilled, rejected, and claims transactions and efficiency of the team
  • Maintain and monitor TP, PP, FSC, and PIO reconciliation reports to identify gap in billing opportunities and develop a solution to ensure billing completeness
  • Maintain and monitor Claims KPI to identify inefficiency and improve
  • Identify and develop monitoring reports and procedures according to business risks
  • Guide and manage the root cause analysis and review CR requests to IT for system improvements
  • Monitor project progress and advise next steps to the team and report any abnormalities
  • Monitor IT CR and Ticket statuses and work with IT to prioritize tasks and facilitate steady progress
• Develop and conduct team trainings to increase team effectiveness
  • Identify training opportunities and advise management with training proposals 
  • Identify source of training and create training schedules
  • Monitor the team effectiveness and adjust training methods or source accordingly
  • Other duties as assigned

Benefits of working at Hyundai GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Pet Insurance
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications

Skills

• Proficient verbal and written communication skills Required 
• Basic Accounting concepts (General Ledger) Required
• Advanced MS Excel skills Required 
• Proficient in SAP Required 
• PowerBI Skills Preferred

Education & Experience

• Bachelor's Degree Required 
• 8-12 years of operational knowledge and proven leadership skills in Billing, AR Management, BI Reporting, and/or Internal Control Required
• 10-15 years of operational knowledge and proven leadership skills in Billing, AR Management, BI Reporting, and/or Internal Control Preferred

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods 
• Repetitive use of hand/grasping product, writing, and typing
• Ability to work at railcars and locomotives heights 
• Sit
• Stand/walk 
• Drive
• Bend/stoop
• Climb, Reach above shoulder 
• Kneel/squat
• Balance, Push/Pull
• Crawl/Crouch 
• Lift up to 15lbs
• Carry up to 15lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

• Typical office environment with low-level noise exposure
• This position is located in the Irvine, CA office 
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.

Salary : $118,000 - $134,000