IT Help Desk Support Specialist

This position is responsible for a full range of technical support, diagnosing and resolving software, hardware, and network-related issues, etc. throughout the enterprise.

Department: Information Technology

Reports to: IT Manager

Responsibilities for IT Help Desk Support Specialist:

• Provide first-level technical support to end-users via phone, email, or in-person, ensuring timely and effective resolution of technical issues.
• Diagnose and troubleshoot software, hardware, and network problems, identify root causes, implement appropriate solutions, and replace defective components as needed
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist with user account management, including user provisioning, password resets, and access permissions.
• Perform regular hardware and software maintenance tasks, including system updates, patches, and backups.
• Maintain an up-to-date knowledge base and technical documentation to facilitate quick issue resolution and improve self-service support options for end-users.
• Collaborate with other IT team members to identify opportunities for process improvement and provide input on enhancing the overall IT infrastructure.
• Stay informed about the latest technology trends, software updates, and security threats to ensure effective support and proactive problem prevention.
• Monitor and ensure the proper functioning of assigned applications to meet business requirements.
• Contribute to assigned projects that align with the company's objectives.
• Fulfill other assigned duties as required.

Qualifications for IT Help Desk Support Specialist:

• Bachelor's degree in computer science, information technology, or a related field (or equivalent experience) (Preferred)
• Proven experience in a technical support role, preferably in an IT help desk environment.
• Strong knowledge of common software applications, operating systems (Windows), hardware components and general desktop support issues
• Familiarity with network protocols, troubleshooting network connectivity issues, and TCP/IP fundamentals.
• Proficiency in diagnosing and resolving software and hardware-related problems.
• Ability to communicate technical concepts to non-technical users effectively.
• Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work independently with minimal supervision and as part of a team when required.
• Ability to lift up to 50 pounds when necessary
• Comfortable sitting for long periods of time while working on tasks

This role routinely uses standard office equipment, including a laptop computer and cell phone. The employee is generally required to spend long periods of time sitting, typing, and working at a computer. May require the ability to occasionally lift up to 30 pounds and transport items. Accommodation will be made based on ability and accessibility.

Total Rewards

The job is eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

The estimated base salary range for this job is $55,700-$58,700. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds.

GLOVIS EA does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team.

GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact our HR team.

About HYUNDAI GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.

About GLOVIS EV Logistics America LLC GLOVIS EV Logistics America, is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022.

Temporary Work Location: Onsite, Ellabell, GA

Worksite Location Summer 2024: Onsite, Ellabell, GA/Bryan County

All applicants must include the necessary information on resumes and/or to enable employer to conduct past employment references.

Hyundai GLOVIS EV conducts pre-employment screenings such as employment verification, physicals, drug screens and criminal background checks. Employees must be able to successfully provide and complete these to begin employment.

Hyundai GLOVIS EV also verifies new hires through E-Verify. Hyundai GLOVIS EV is a Drug Free / Tobacco Free Workplace and is an EEO Employer. We will also be certified under the CTPAT Program through Homeland Security.