What are the responsibilities and job description for the Customer Account Representative I position at GM Financial?
Overview
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
The Customer Account Representative of collections is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.
Our next class starts on March 24, 2025.
Responsibilities
JOB DUTIES
Knowledge
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: $22.00 per hour
Work Life Balance: Flexible hybrid work environment.
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters
The Customer Account Representative of collections is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.
Our next class starts on March 24, 2025.
Responsibilities
JOB DUTIES
- Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
- Execute day-to-day strategies and actively contribute to center performance objectives
- Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
- Ensure actions are in compliance with company policies and laws
- Initiate contact with customers, authorized third parties and vendors to resolve accounts
- Maximize productive time by utilizing effective time management skills
- Accurately and efficiently document collections and servicing activity in the appropriate system of record
- Utilize collection tools appropriately
- Perform other duties as assigned
- Conform with all company policies and procedures
Knowledge
- Knowledge of effective customer service techniques
- Basic knowledge of state and federal laws (eg, repossession and bankruptcy)
- Basic knowledge of the Automobile Industry
- Knowledge of Microsoft Office applications
- Understanding of the Fair Debt Collection Practices Act (FDCPA)
- Knowledge of GM Financials core business functions, policies and procedures
- Ability to handle multiple tasks and deadlines
- Ability to maintain effective working relationships and interact collaboratively with internal and external customers
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Detail oriented with accurate data entry skills
- Ability to negotiate effectively and apply effective questioning and listening skills
- Good verbal and written communication skills
- Ability to maintain confidentiality
- Commit to continuous improvement of business, customer and employee environments
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
- 0-2 years previous experience in collections or customer service preferred
- Work a flexible schedule including extended business hours, weekends and holidays including additional hours based on production demands requiring mandatory overtime
- Subject to harsh language from customers
- Fast-paced office environment
- Strong focus on providing quality service to internal and external customers
- Subject to daily service level requirements
- Must be able to deal with stressful office conditions while troubleshooting problems
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: $22.00 per hour
Work Life Balance: Flexible hybrid work environment.
Salary : $22
