What are the responsibilities and job description for the Customer Service Representative position at GM Financial?
Overview
Why Customer Experience?
We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer.
At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience.
This opportunity is more than a job, it’s a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.
We have a class starting June 24th
Responsibilities
What You’ll Be Doing:
- Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
- Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.
- Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.
- Ensure actions follow company policies and laws.
- Maximize productive time by demonstrating effective time management skills.
- Engage in continuous learning opportunities.
What We Offer:
- Competitive Salary of $20/hour plus quarterly bonus incentive
- Schedule: Training 4 weeks Monday to Friday 8am -5pm. Normal schedule 9am - 6pm Monday -Friday
- Day one benefits: Access to health, dental and vision benefits on your first day
- 12 weeks paid parental leave
- Company Match for 401K contribution
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Casual Dress Code
- Quarterly Volunteer Opportunities
- On-site Cafeteria
- Fun Environment
- A culture of learning: Training and career development offered at every level. Plus, educational reimbursementfor full-time employees.
- Family First Discount: Access to discounted prices on GM vehicles, accessories and more.
Qualifications
Education
- High School Diploma or equivalent required
Experience
- 0- 2 years of working with customers in a service-minded environment
Salary
The starting pay for this role is: USD $20.00/BiWk. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.Salary : $20
