Manager Process Excellence

Overview

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role

The Manager- Process Excellence leads and manages medium to large strategic cross functional initiatives. Key to this role is the ability to adapt and thrive in a maturing environment leveraging various strategic methodologies to ensure the results exceed expectations. This role is responsible for bringing together expertise from across the enterprise, facilitating change and delivering customer value.

In this role you will:

• Lead strategic transformation initiatives within the Process Excellence portfolio, establish clear communication, identify and mitigate obstacles and ensure timely completion
• Champion Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)
• Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders
• Advocate needs of the customer and the business, drive the voice of the customer, as well as, the voice of the business

Qualifications

What makes you a dream candidate?

• Knowledge of business transformation tools and techniques
• Knowledge and expertise in project management methodologies, tools and techniques
• Knowledge and application of Six Sigma and Lean techniques and methodologies,
• Knowledge of and experience in identifying improvement opportunities, developing and implementing efficiencies
• Knowledge of Change Management concepts and approach to implementing organizational change
• Ability to apply strategic thinking skills, with experience leading complex, process improvement/strategic transformation initiatives
• Ability to build and sustain lasting relationships with internal clients
• Effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and advanced presentation materials to a variety of audiences
• Experience in data and strategic analysis, with ability to identify and solve complex problems and adaptability to lead and execute vague or undefined initiatives to achieve effective and measurable results
• Ability to analyze process data and use data visualization tools and techniques to describe the process behavior and summarize the data into a simple digestible format
• Formal corporate facilitation experience leading Kaizen Workshops (virtual and in-person desired)
• Experience with business architecture modeling software (ie Nintex Process Manager, Sparx Systems, Visio)
• Microsoft Project / Power BI reporting experience
• SharePoint Administration experience

Education and Experience

• Bachelor’s Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required
• 3 years in relevant work required
  • Managing complex projects (Non-IT) 
  • Process Design or Process Improvement

Licenses

• Lean Six Sigma Green/Black belt certification required
• Process Design or Process Improvement certification preferred
• Project Management Professional certification preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

NOTE: We are unable to consider candidates who require visa sponsorship for this position

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