Service Manager

Hiring Location

GMC of Dodge City

HIRING FOR – Service Manager

Reports To – General Manager

Direct Reports -

ABOUT THE G1 GROUP – GMC of Dodge City is part of The G1 Group family of dealerships. Our mission is to be the automotive dealer of choice for our customers, the employer of choice for our co-workers by being the model of integrity and excellence for our industry and community.

Our Core Values

• Be Principled - In a competitive market, be dedicated to act with integrity and honesty.
• Enhance the Customer Experience - Ask exploratory questions, listen to your customers, and recommend the best possible options.
• Drive and Embrace Change - In a constantly changing environment, intentionally seek innovation to better serve our valued customers. Drive the change you seek.
• Do Your Part - We operate as a team and everyone must do their job for the team to be successful. The lifting isn’t heavy when we are all lifting together.

We Need Your Talents!– The G1 Group is a growing automotive group recruiting a motivated Service Manager. The successful candidate believes in our mission and shares our core values.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Recruit and retain technicians, advisors and other fixed operations personnel while creating a positive work environment with a winning mindset.
• Forecast goals and objectives for direct departments.
• Maintain relations with OEM and exceed all metrics, standards and KPI’s including Customer Service Index rating.
• Focus on customer retention by building reputation of quality and service.
• Oversee organization, cleanliness, maintenance, and effectiveness of all fixed operations departments including Service, Parts, and Detail departments.
• Consistently and effectively sell our services without jeopardizing honesty and integrity.
• Ensure that all work is completed to proper specifications with the highest quality
• Assist with daily physical opening of store prior to standard work hours or earlier as workload demand and closing of store after standard hours or later as workload demands
• Assist with daily accounting closing and balancing procedures
• Continually strive to go the “extra mile” for our customers, and improve performance of the store
• Perform other duties and responsibilities as directed

DESCRIPTION OF PERFECT CANDIDATE:

• You have the interpersonal skills necessary to interact effectively with individuals and groups of all levels and to troubleshoot and problem solve with individuals and groups of all levels.
• You have an extreme attention to detail and critical thinking skills.
• Strive to achieve personal and team goals
• You are collaborative. You expect change. You put the team first.

QUALIFICATIONS & REQUIREMENTS:

• Reasonable knowledge of automotive systems and repairs
• Experience in automotive customer service and service sales
• Proficiency in Windows based computer software
• Experience with R.O. Writer software application required.
• High school diploma or GED
• Associates degree or undergraduate degree helpful, but not required
• Bilingual applicants strongly encouraged to apply

COMPENSATION

• $55,000-$75,000 annually
• Excellent benefits package including: Medical, Dental and Vision
• 401(k) Plan
• Paid time off

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Dodge City, KS 67801: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $75,000